Program Manager and On Track Champion - Texas Tech University

Major/Essential Functions

1. Utilizes Raider Success Hub to monitor, communicate with, and support assigned student populations, in addition to managing and maintaining student alerts, campaigns, notes, and success plans/ tasks.
2. Meets 1:1 with assigned student populations, special groups, walk-ins, or referrals, to support students in co-creating and maintaining success plans that will address academic, social, or personal challenges they may be experiencing. 
3. Participates in targeted student intervention campaigns such as non-attendance alerts and midterm grade alerts. 
4. Partners with academic colleges, success specialists, and student support areas to stay informed on university resources, address student needs, and provide warm hand-offs or referrals. 
5. Develops and maintains a repository of best practices, tools, and templates referred to as “Success Pathways.” 
6. Supports the marketing, outreach, and engagement efforts for Academic Success efforts, campaigns, and student experiences. 
7. Supports special projects within Red Raider Academic Success such as the Red Success Planner and the Academic Success Locker. 
8. Leads the research, development, and dissemination of knowledge on focused special populations within RRAS such as Incoming First Year, Transfer Students, Students on Academic Warning or Probation or Online learners. 
9. Stay connected to emerging research, best practices, and student experience needs and offer recommendations, innovative ideas, and solutions to ongoing student success challenges.

Grant Funded?

No

Minimum Hire Rate

4,000.00

Pay Basis

Monthly

Work Location

Lubbock

Preferred Qualifications

1. Master’s degree in higher education, student affairs, or a related field. 
2. Two (2) years of experience working with students in a college or university, or education-adjacent role. 
3. Two (2) years working with college students in an advising or student support capacity. 
4. Two (2) years of experience with case load management. 
5. Experience working with or leading academic success initiatives, workshops, or events.
6. Experience with data management, tracking, analysis, and reporting.

 

Department

Red Raider Academic Success

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Job Group

Business Professionals

Shift

Day

Required Qualifications

Bachelor's degree and four years of experience developing or managing programs or projects. Additional job related experience may be substituted for the required education on a year-for-year basis.

Does this position work in a research laboratory?

No

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.