Program Manager - The Fountain Group

Pay: 75-80/hr
Duration: 6 month initially - likely to extend
Location: Hybrid in Santa Clara, CA

Job Description: 

• Align Customer Success(CS) programs, projects and operational activities with strategic objectives of the GCS organization.
• Partner with other stakeholders such as various Customer Success, Professional Services, Support, to implement prioritized projects and measure success against stated objectives.
• Establish and Maintain CS processes and procedures to ensure alignment with GCS Org.
• Prepares presentations and status reports for internal management and cross functional leaders as required.
• Assists with implementation of various CS initiatives and other reporting duties as assigned.
• Develop and maintain dashboards and reporting using Gainsight, Google Sheets, SFDC, Support Portal, Support cases, Tableau, and other analytic tools for executive level, mid-managers, and individual contributors to drive insights and decision-making.

• Proven experience in a highly demanding Project and Program Management environment.
• Experience in using Salesforce, Gainsight, Tableau, Google Sheets, and other related analytic tools.
• Experience in the Customer Success organization environment is a highly preferred.
• Experience in the cybersecurity/Tech company industries is a plus.