Program Manager, Platform Partner Engagement - HonorVet Technologies

Job Title: Program Manager       
Job ID: 33791127
Location: Florida Remote

Summary:

• Create a unified partner plan for Gen AI, aligning Partner Engagement with the overall strategy for the Family and Quarterly releases for all Now Assist products ensuring partners are well-informed and aligned with the release objectives (and tied into the greater Partner Experience GenAI plan)
• Execute and coordinate Family Release twice a year ensuring Partners have access to the latest assets and enablement is executed in a timely manner
• Execute and coordinate Store Release twice a year ensuring Partners have access to the latest assets and enablement is executed in a timely manner
• Execute and coordinate the introduction of all new products (NPI), supporting Partner Capacity and Practice targets.
• Lead the Program Management for our Platform Partner Enablement plan.
• Track and update internal new product tool, as well as any other tool or deck with the latest status for NPI/GenAI so that leadership understands the output of our efforts in a timely manner. Identify any risks on time and inform leadership of any mitigation plans.
• Work cross-functionally with other partner-oriented teams across the organization I.e., (Partner Marketing, Partner Solutions and Partner Programs) to ensure a holistic Partner approach 
• Strong project management skills throughout the project lifecycle (e.g., requirements gathering; stakeholder management and communication; and driving tasks on a timeline to completion) 
• Provide key data analysis of enablement programs to ensure that the team is delivering impactful resources
• Identify gaps in knowledge and processes - and work with all levels of leadership (internal and external) to ensure rapid deployment of training and tools needed to address those gaps 

 
Hiring Manager Notes:
Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role? 

• Minimum of 5 years of experience in partner ecosystem organizations
• AI expertise (product knowledge or technical or enablement, activities that prove that this person has experience with AI in the past)
• Experience with creating product partner enablement plans based on release cycles
• Has worked with Product teams (BUs)

 
Does this position have the opportunity to extend beyond the initial contract or convert to FTE?

• Yes

 
What is the work schedule for this position?

• 8/hrs a day (M-F), US time zones (all) 

 
Does this position require to sit onsite?

• No

 
What will the interview process look like?

• 3 seperate sessions (Note:This person will be asked to present: Build a scalable plan to prepare partners to sell, solve and deliver our platforms GenAI capabilities)

What you need to be successful in this role:

• Minimum of 5+ years’ experience in partner ecosystem organizations within IT or software with a demonstrated track record of successfully executing enablement programs for partners 
• Bachelor’s degree required; MBA or advanced degree preferred 
• PMI-PMP certification is a plus 
• Experience with AI/GenAI
• An understanding of what motivates our partner community, our internal stakeholders and our sales organizations 
• Familiarity with customer/partner relationship management system analytics
• Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities 
• Diplomacy, integrity, and presence that enables you to work effectively at all levels within a large heavily matrixed organization 
• A positive demeanor, with a sense of purpose and the ability to enjoy doing the most impactful work of their career 
• Passion for Partners and the ServiceNow Community