Program Operations Analyst - Walker-Miller Energy
Detroit, MI
About the Job
Company Overview:
Walker-Miller Energy Services is a 24-year-old Detroit-based, core-values driven company committed to changing lives through energy efficiency. We create and manage customized energy waste reduction programs that help electric and gas utilities meet mandated energy savings goals.
Our experience driven philosophy of energy efficiency as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.
Our operating philosophy is reflected in our core values. We refer to them as BEHIVE.
B - Boldly Go
E – Embrace Equity
H - Humble Confidence
I - Inclusive Stewardship
V - Value Reputation
E - Extraordinary Experience
Position Summary:
The Program Operations Analyst is responsible for identifying and delivering key operations improvements to the program. The focus area of these improvements will be tools (Excel and PowerBI), process changes, and Information Management led enhancements. In this role, you will deliver project management deliverables to ensure improvements follow a timeline and meet critical deadlines. The Program Operations Analyst will manage program data and reporting and identify, innovate, and create client facing and internal reporting. This position accomplishes this through a respectful, constructive, and energetic style, that exhibits our core values.
Essential Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
- Embrace and operate within our core values.
- Program Tool Development
- Identify and deliver enhancements in reporting and tracking of program operations and data that will drive productivity or improve program management capabilities.
- Solidify and streamline tools that can be used as client and program deliverables.
- Track project timelines and manage critical milestones to ensure delivery on time. Report on in progress and upcoming tasks that follow the project timelines.
- Liaison with other support departments, and potentially the client, to move projects and enhancements to completion.
- Change Management and Support
- Act as point person for delivering all key processes, technology, or tool enhancements.
- Plan for any necessary training needs, process changes, and reporting capabilities that result from program enhancements.
- Focus on analyzing, managing, and utilizing program data to fulfill program reporting requirements.
- Program Reporting
- Manage the program's reporting needs, including invoicing, data entry validations, and troubleshooting.
- Train additional staff personnel in reporting capabilities to broaden the region's reporting skills.
Minimum Qualifications:
- High School Diploma or equivalent.
- At least 1 year of experience in data management, analyzation and using visualization tools such as PowerBI.
- Minimum of 2 years of experience with report design and development.
- At least 1 year in client facing project management.
Desired Qualifications:
- Bachelor's degree in business with an emphasis in Statistics, Data Management, Economics, Finance, Accounting, Operations, or Business.
- Experience in customer service, sales, and/or field work.
- Salesforce experience.
Physical Demands and Work Environment
- Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls
- The team member will frequently be exposed to conditions that will require them to walk, kneel, crouch and/or crawl (e.g. attics and/or crawl spaces).
- Ability to lift up to 30 pounds.
- Noise level is typically moderate.
- May occasionally be exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions and risk of electrical shock.
- May occasionally be exposed to wet and/or humid conditions; extreme cold; extreme heat; and vibration. In these circumstances, the employee will be required to comply with the prevailing safety training in place according to the individual customer requirements.
Note: Reasonable accommodation may be made for individuals with disabilities to perform the essential functions of this position.
The above information describes the general duties and requirements necessary to perform the principal functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.
Walker-Miller Energy Services is an Equal Opportunity Employer.
At Walker-Miller Energy Services, we Embrace Equity by encouraging qualified candidates from all backgrounds and identities to apply for open positions! We have several optional questions about candidates' demographics, but they do not impact hiring decisions. In fact, all candidate demographic data is anonymized for compliance purposes and to reduce unconscious bias in the hiring process, so none of the information collected here will be attached to your individual application. We ask for this information because Walker-Miller is committed to inclusive recruitment practices, so we hold ourselves to a high standard in developing a candidate pool that is diverse in background, experience, and perspective.
Walker-Miller Energy Services participates in E-Verify. Which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.
