Program Operations Manager - AECOM

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AECOM is seeking a Program Operations Manager to oversee a staff of over 100 full-time professionals, based out of our client’s Virginia Beach and Hampton facilities.  This position is responsible for overseeing client policy implementation, quality control, inter- and intra- Virginia governmental agency coordination efforts, regional contract management, and maintaining effective staffing levels.

Responsibilities:

• Acts as the primary point of contact, on-site, for the client agency
• Responsible for the organizational management and direct supervision of the Traffic Management Center (TMC) operations staff, facilitating a cohesive and balanced operation.
• Review applicant resumes, conduct interviews, and recommend for hire/advancement.
•  Administrative functions, including invoice processing, shift scheduling, liaising with AECOM corporate management, staff recruitment, training, payroll processing, personnel performance reviews, and conflict resolution.
• Develop and maintain routine personnel performance assessments.
• Maintain 24/7 awareness of the control room’s equipment status, coordinating service failures with field maintenance and information technology staff to ensure maximum system availability.
•  Coordinate with client on citizen issues related to complaints, inquiries, and public information requests.
• Share (or assume) responsibilities with (for) the client for TMC public relations activities such as: TMC public outreach efforts, facility tours, presentations, and Traffic Incident Management (TIM) team meetings.
• Routinely report to client and company stakeholders on the operation’s efficiency and effectiveness in providing regional traffic management, traveler information, incident management, traffic signal operations, and active vehicle detection systems. Prepare regular reports on the performance of the system based on pre-determined measures of effectiveness.
• Assist in maintaining sounds freeway operations by:  guiding essential control room operation decisions, developing special event response plans, participating in post-incident analysis exercises, and by ensuring that staff resources are being tasked in an impactful manner.
•  Responsible for the comprehensive training and auditing of the operations staff.
• Effect Control Room staff meetings, as required.
• Participate in meetings, seminars, conferences, and committees as appropriate and assigned by the client.
• Write and maintain technical documents, including but not limited to: the TMC Operations, Manual/Standard Operations Procedures, training programs, and TMC website content.
• Serve, eventually, as a subject matter expert for the client and AECOM on TMC control room operations, freeway incident management, operations statistical analysis, and field maintenance practices.

Minimum Requirements:

• Bachelor’s Degree from an accredited college or university in Business Administration, Civil Engineering, or related transportation field plus 10 years of relevant experience including 2 years of leadership, or demonstrated equivalency of experience and/or education
• Valid U.S. Drivers’ License and as a condition of employment, must pass AECOM's motor vehicle records review
• Ability and willingness to work alternate work schedules and be on-call 24 hours/day

Preferred Qualifications:

• A minimum of five (5) years of experience is required, in a supervisory role; in a transportation, public safety, or commercial operations environment
• General knowledge of traffic principles and standards
• Skilled in report writing, technical writing, management team presentations, spreadsheet analysis, and interoffice communication
• Ability to be calm and effective under pressure and in a variety of work conditions
• Ability to coordinate real-time activities and initiate immediate priorities, for self and support staff
• Skilled in standard software applications such as Microsoft Office (Word, Excel, Power Point, Access, Outlook)
• Radio and phone communications experience
• Geographic familiarity with regional arterial and interstate road network

• Sponsorship for US employment authorization is not available now or in the future for this position.
• Relocation support is available for this role.
• Work environment may vary Indoor/outdoor
• On-site availability is required during periods of civil disaster

About AECOM

AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.