Program Representative, HCV - South Middlesex Opportunity Council

SUMMARY

The primary responsibility of the Housing Choice Voucher (HCV) Program Representative is to enforce and ensure compliance of the program regulations of the Rental Assistance Program for Federal, mobile Housing Choice Vouchers not limited to but including for Veteran's Affairs Supportive Housing (VASH) vouchers, Mainstream vouchers, Family Unification Program vouchers and port-in vouchers in accordance with the Executive Office of Housing and Livable Communities (EOHLC) and Department of Housing and Urban Development (HUD) program guidance.

PRIMARY RESPONSIBILITIES


+ Perform monthly recertifications of households on an annual and biennial basis


+ Conduct and manage recertifications using the Enterprise Income Verification and Income Validation Tool systems, written and oral third party income verification, verification of assets, and verification of all household members status


+ Process interim recertifications in relation to household composition changes, income status changes


+ Process recertifications for new lease and change of unit relocations


+ Familiarize and adhere to rules and regulations as stipulated in HUD and EOHLC guidelines


+ Enter recertification data into Tenmast/WinTen2+ MRI Real Estate software in a timely fashion in accordance to payment, leasing and reporting deadlines


+ Scan client and landlord documents into Tendocs/WinTen2+ MRI Real Estate database as needed


+ Respond to inquiries from tenants, advocates, third parties, staff and/or landlords by telephone, voicemail and email


+ Act as a Program advocate to clients by making appropriate external and internal referrals when appropriate


+ Maintain physical files for tenants organized according to the file protocol


+ Interpret and apply a variety of rules and regulations to remain in compliance with performance expectations


+ Attend trainings as required by SMOC, the Rental Assistance Program, EOHLC and HUD


+ Process portability certifications and coordinate billing with out of state housing authorities as necessary


+ Work closely with both advocates and clients receiving subsidies in special programs


+ Engage all clients by understanding and addressing their needs whether within or outside the scope of work


+ Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas • Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements


+ Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures


+ Other duties as assigned: Additional voucher programs may be added and assigned in collaboration with responsibilities associated with Lead Program Representative, Intake Specialist and Support Representative.


KNOWLEDGE AND SKILL REQUIREMENTS


+ BS/BA or Equivalent in Human Services preferred


+ Bilingual in Spanish a plus


+ Strong attention to detail


+ Ability to interpret and apply state and federal housing rules and regulations


+ Knowledge of Windows, Outlook, Microsoft Word, Excel


+ Basic mathematics skills required to calculate rental portions


+ Ability to work well in a very high volume and productivity environment


+ Ability to handle potentially stressful situations and sensitivity to the needs of economically disadvantaged clientele.


+ Ability to work remotely when required


+ Highly skilled in multitasking


+ Strong interpersonal and negotiation skills


+ Strong verbal communication skills


+ Experience with adhering to confidentiality requirements


+ Must meet all required DHCD program certifications within 1 year


+ Nan McKay certifications preferred.


ORGANIZATIONAL RELATIONSHIP


+ Directly reports to Assistant Program Director.


+ Indirectly reports to Rental Assistance Program Director and Division Director.


+ Direct reports of this position are none.


+ Indirect reports of this position are Administrative Generalist.


PHYSICAL REQUIREMENTS


+ Mobility to use office machines


+ Ability to lift up to 30 lbs.


+ Ability to ascend and descend stairs.


WORKING CONDITIONS

As part of the responsibilities of this position, the Program Representative will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.


We are an equal opportunity employer committed to diversity in the workplace




Monday - Friday 9:00am - 5:00pm

35 Hours per week