Program Specialist Case Manager - Bridgeways
Everett, WA 98203
About the Job
Are you looking for a career that will allow you to really make a difference, at an agency that values work-life balance and understands that a manageable caseload is crucial to achieving clinical fidelity and achieving best case outcomes for the clients we serve?
Become part of the Social and Community Service team at Bridgeways, a social enterprise company that provides services that promote quality-of-life, facilitate growth, independence, and a sense of community for individuals with behavioral health conditions. Bridgeways is seeking a Program Support Counselor | Case Manager. Use your skills to support people with mental health concerns in Snohomish County in finding employment opportunities. This is an extremely rewarding position where you can directly help people struggling for stability and consistency in their lives.
Type & Pay: Full-time, non-exempt, paid biweekly. Salary ranges from $23 - $27.00 per hour, DOE
Benefits:
Our benefit programs have been curated to provide employees with options and comprehensive coverage including:
- Generous Paid Time Off -- New Employees accrue up to 31 paid days off, including 15 flexible use PTO days, 10 paid holidays, 2 personal days, as well as the final week of the year.
- Comprehensive medical, dental, and vision insurance with medical premiums starting as low as $18 biweekly (must work 30+ hrs/week)
- Optional Life Critical Illness, Illness, and Pet Insurances available.
- 401K with employer matching after 90 days and immediate vesting.
100% Employer Paid Benefits:
- Mental health coverage through Teledoc Mental Health that includes both therapists and psychiatrists.
- Roadside Assistance for all employees.
- Long Term Disability Insurance (must work 30+ hrs/week)
- Teledoc Health Coverage (if working <30 hrs/week)
- Vision, prescriptions, and entertainment discounts
SUMMARY
A Program Specialist Case Manager supports individuals facing challenges such as homelessness, mental health issues, substance use disorders, and legal involvement. The role involves coordinating services, developing personalized care plans, and connecting clients with vital resources like housing, healthcare, mental health support, and legal assistance. The case manager works to improve the overall quality of life for clients by helping them achieve stability, tracking their progress, and adjusting plans as needed to ensure they receive continuous and effective support.
PRIMARY RESPONSIBILITIES
- Create individualized care plans focused on housing and well-being.
- Maintain confidential client records and updated care plans as needed.
- Collaborate with community partners and represent the organization in outreach events.
- Understands and practices safekeeping of client-protected health information per Bridgeways’ HIPAA policies and procedures.
- Stay abreast of WA State landlord-tenant law, screening laws and procedures, and other appropriate laws and ordinances pertaining to housing regulation.
- Maintain a reliable attendance record and adhere to scheduling requirements based on business and clients’ needs.
- Delivers direct outreach and case management to encourage engagement in behavioral health, housing, and social services. Completes necessary paperwork and electronic documentation, including data entry into the Homeless Management Information System (HMIS) and recording all activities in Bridgeways’ Electronic Medical Record system
Requirements
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
REQUIRED
- Knowledge of Medicaid, BHO, WAC, and managed care client requirements regarding clinical services and documentation at a highly developed level.
- Knowledge of and demonstrated skills in the effective provision of clinical behavioral health services in adult mental health.
- Knowledge of current behavioral health care practices.
- Knowledge of local, state, and federal housing guidelines, trends, and funding opportunities.
- Knowledge of Landlord/Tenant Law, Fair Housing Laws, Homeless Management Information Systems, and community housing resources.
- 2+ years in case management, particularly with vulnerable populations.
- Proficiency in case documentation, strong communication, advocacy, problem-solving, and teamwork.
PREFERRED
- Bachelor’s degree in behavioral health or social services preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
- Must be able to pass Background and OIG check. Convictions will not automatically disqualify you from employment with Bridgeways. We will consider the particular circumstances of each case and any additional information that can be provided.
- Agency Affiliated Counselor Registration, or the ability to obtain registration within 90 days of hire.
- Must have or be able to obtain a Washington State Drivers License
OTHER SKILLS AND ABILITIES
- Ability to promote housing services offered by Bridgeways in community settings.
- Ability to learn and utilize electronic medical records for confidential and safe record-keeping that conforms to agency requirements.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Case Managers may be required to work in both an office setting and in the community to meet the needs of our clients. In a typical workday, an employee always talks/hears; usually is walking and standing with occasional sitting, driving, and rarely stooping, kneeling or crouching. An employee’s job requires occasional use of a standard and cellular telephone, viewing computer/monitor and typing, also with occasional handwriting. Occasionally lifts weights varying from 5 pounds to 10 pounds and occasionally lifts objects from 29”-65”
About Bridgeways:
Based in Everett, and serving Snohomish County, Bridgeways incorporated in 1981. Bridgeways is run as a social enterprise, offering manufacturing services to companies of all sizes with projects ranging from sourcing, production, assembly, bonding, and wiring. Bridgeways also offers clinical services to adults living with mental health concerns. Services include Supported Housing, Supported Employment, Therapeutic Courts Programs for mental health and substance use disorders. Bridgeways also has a PATH (Projects for Assistance in Transition from Homelessness) program that engages in community outreach. While our array of programs and methods of delivering services has evolved to meet changing community needs, the ever-shifting healthcare landscape, and taking into account services offered by other providers in Snohomish County – our essential mission has remained the same since 1981.
Source : Bridgeways
