Program Supervisor - Volunteers of America Los Angeles

About Us:

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

HUD-VASH

The Department of Housing and Urban Development - VA Supportive Housing (HUD-VASH) Program is an effort between VOALA, HUD and the VA to move Veterans and their families out of homelessness and into permanent housing. Provides long–term case management, clinical/supportive services, and permanent housing assistance for chronically homeless Veterans. Combines Housing Choice Voucher assistance for homeless Veterans with case management and clinical services provided by the Department of Veterans Affairs.

JOB SUMMARY AND PURPOSE

The Program Supervisor provides experience-based competencies and administrative assistance to further the efforts of the Case Manager and Housing Specialist to fulfill the mission of VOALA: obtain stable housing and increase access to care for low income persons.

DUTIES AND RESPONSIBILITIES

• Achieve grant objectives by supervising the program staff, providing expertise, and monitoring service delivery, while providing information to the Director, highlighting progress in reaching goals;
• Coordinate day-to-day operations of program service providers, overseeing intake, creation of service plans and delivery of services to clients;
• Conducts weekly case conferencing and monthly case files audits to assure participant records are complete and accurate;
• Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program procedures;
• Assist Director with implementing policies, procedures and forms that facilitate the effective operation of intensive case management and delivery of high-quality services – train and mentor staff;
• Coordinate outreach and collaboration efforts with community partners and stakeholders
• Other duties as assigned

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Current TB screening and Immunization Records (within 5 days of hire)
• Copy of Current Professional License (if applicable)
• Current BLS Certification (within 15 days of hire)
• Valid Driver’s license
• Completion of all required trainings (within 30 days of hire)

EDUCATION:

• Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years)

EXPERIENCE:

• 1 year of supervisory experience in a social services organization (leading programs, projects, or staff)

PREFERRED QUALIFICATIONS:

• Master of Social Work or discipline related to Program services
• Experience connecting clients to community and government resources;
• Experience serving the target community (veterans, homeless, at-risk youth, et cetera)
• Knowledge about community resources
• Experience with HMIS and other relevant databases used by partner service providers
• Ability to work with people from various backgrounds and/or limited English capabilities

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.