Project Coordinator - A1321 - SyApps LLC

SyApps is a Technology and Management Consulting Services firm based in Greater Washington area, with focus on solutions in the area of Strategy, Process, Technology and Management support. As a diverse end-to end IT and Management solution Provider, SyApps offers a range of expertise aimed at helping customers re-engineer and re-invent their business to compete successfully in an ever-changing marketplace. 

Please visit us at www.syapps.com. 

Applicants must be authorized to work in the US (Open for H1B) – No OPT/EAD

Job Title:  Project Coordinator 

Location:  Washington, DC

Scope of Work:   

 This person will work closely with the Food Security team to manage Making SNAP Easy for Seniors, a multi-state program to identify and enroll eligible older adults in the SNAP program and to support states in adopting ESAP, a simplified SNAP application for those age 60 and up.

Making SNAP Easy for Seniors currently has more 15 implementation partners across 8 states. To date, the program has served over 30,400 older adults through community partners and is poised to expand significantly in 2020.

Responsibilities:
• Manage day-to-day operations of the Making SNAP Easy for Seniors program.
• Act as primary point of contact and lead customer support, problem solving, and technical assistance to the program’s multi-state network of community partner organizations.
• Manage the contact strategy for reaching SNAP-eligible older adults, including targeted direct mail campaigns and subsequent performance measurement.
• Collaborate with partner organizations to identify and resolve roadblocks, as well as to disseminate best practices. Implement new ways for organizations to share learnings.
• Support the selection, review, and vetting of new local partners.
• Manage logistics around onboarding of new partners, including working with internal teams to insure a smooth transition.
• Maintain tracking of key performance indicators (KPIs) and create monthly impact report for program leadership.
• Support the development of new technologies and process improvements aimed at improving the enrollment experiences and increasing the number of older adults enrolled in SNAP/ESAP.

We are looking for someone with:
• Min. bachelor’s degree and 3+ years of relevant work experience, including experience independently managing a program or project.
• Proven ability to implement program processes and prioritize stakeholder feedback to inform process, program strategies, and resource development.
• Experience executing large outreach strategies or marketing campaigns.
• An obsessive attention to detail and proven ability to effectively manage multiple priorities in a fast-paced environment.
• High proficiency with Excel; familiarity with Salesforce and other evaluation or data management platforms.
• Excellent interpersonal skills and experience in a customer-facing and/or consulting role requiring a relationship-driven approach to strengthening partnerships and engagement with diverse stakeholders.
• The natural ability to empathize with stakeholders and consumers and leverage their experiences in program innovation.
• Experience working with the SNAP program preferred, but not required. 

SyApps LLc is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.