Project Delivery Analyst - NTT DATA
Pittsburgh, PA 15289
About the Job
Company Overview:Req ID: 300259NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.NTT DATA's Client is currently seeking a Secure Infrastructure Services - Project Delivery Analyst to join their team in Pittsburgh, Pennsylvania (US-PA), United States (US).
Job Description:Core objective of this role is to support the delivery of broader Secure Infrastructure Services by aligning to business requirements with fit-for-purpose solutions that work reliably, scale, are administratively efficient, and support transparency and fulfillment-automation.Performs quality control checks, ensuring the effectiveness and reliability of the within our Infrastructure Program Delivery program which includes finding vendors and solutions for solutions, tracking, ordering, pricing, provisioning, operational metrics, reporting and audits. Maintain and update processes for delivery of Infrastructure services.This position is a partner facing role which requires the candidate to establish and lead expectations within the business and drive the Secure Infrastructure Services team to achieve those expectations to a high standard.ResponsibilitiesMaintain user and customer satisfaction through efficient and professional handling of all requests for Infrastructure services.Partner with Service Catalog Owners to provide a channel for users to request and receive standard and non-standard services through the service catalog.Log requests to categorize, prioritize, and verify proper Infrastructure group assignment.Provide information to users and customers about the availability of services and the procedures for obtaining them.Champion Program Delivery for project requests by developing a solid grasp of projects scope to translate customer requirements to estimate resources and gain client approval.Work closely with Project Managers and Solution Engineers to transition customer requirements from intake to active projects.Serve as a main point of contact for internal customer expectations and concerns.Be accountable for the quality of service and performance; ensuring future demand from growth and projects is understood and factored into the plan.Decision-making and Autonomy (The capacity and authority to make interpersonal decisions, autonomy in decision-making, complexity of decisions, impact of decisions, problem-solving).Bridge gap between customers and Engineering teams for intake to project transition.Provide regular and accurate management reporting on IT Service performance.Be an ambassador for IT, working across the business to provide effective communication on IT matters and build partnerships to ensure effective dialogue between departments.Qualities and SkillsBachelor's degree in Computer Science or related field or equivalent experience required5 + years experience in a technical environment including supporting large scale enterprise InfrastructuresDemonstrated Infrastructure management architecture and leadership skills - Infrastructure Management experience with technical management experienceAbility to work independently with minimal direct supervisionPrevious experience as a Team Lead or demonstrable experience in leading teamsExperience of handling 3rd parties and 3rd party delivered servicesService Management or Support in a large-scale and diverse environmentLeverage independent Judgment to determine optimal methods of task completion and work prioritizationFirm knowledge of ITIL disciplinesExcellent written and verbal communication skillsExcellent customer facing/customer service skillsAble to work under stress and meet delivery requirementsAble to demonstrate a high degree of flexibility including shift and out of hours workingExcellent social skillsSelf-motivation and able to take ownership
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Job Description:Core objective of this role is to support the delivery of broader Secure Infrastructure Services by aligning to business requirements with fit-for-purpose solutions that work reliably, scale, are administratively efficient, and support transparency and fulfillment-automation.Performs quality control checks, ensuring the effectiveness and reliability of the within our Infrastructure Program Delivery program which includes finding vendors and solutions for solutions, tracking, ordering, pricing, provisioning, operational metrics, reporting and audits. Maintain and update processes for delivery of Infrastructure services.This position is a partner facing role which requires the candidate to establish and lead expectations within the business and drive the Secure Infrastructure Services team to achieve those expectations to a high standard.ResponsibilitiesMaintain user and customer satisfaction through efficient and professional handling of all requests for Infrastructure services.Partner with Service Catalog Owners to provide a channel for users to request and receive standard and non-standard services through the service catalog.Log requests to categorize, prioritize, and verify proper Infrastructure group assignment.Provide information to users and customers about the availability of services and the procedures for obtaining them.Champion Program Delivery for project requests by developing a solid grasp of projects scope to translate customer requirements to estimate resources and gain client approval.Work closely with Project Managers and Solution Engineers to transition customer requirements from intake to active projects.Serve as a main point of contact for internal customer expectations and concerns.Be accountable for the quality of service and performance; ensuring future demand from growth and projects is understood and factored into the plan.Decision-making and Autonomy (The capacity and authority to make interpersonal decisions, autonomy in decision-making, complexity of decisions, impact of decisions, problem-solving).Bridge gap between customers and Engineering teams for intake to project transition.Provide regular and accurate management reporting on IT Service performance.Be an ambassador for IT, working across the business to provide effective communication on IT matters and build partnerships to ensure effective dialogue between departments.Qualities and SkillsBachelor's degree in Computer Science or related field or equivalent experience required5 + years experience in a technical environment including supporting large scale enterprise InfrastructuresDemonstrated Infrastructure management architecture and leadership skills - Infrastructure Management experience with technical management experienceAbility to work independently with minimal direct supervisionPrevious experience as a Team Lead or demonstrable experience in leading teamsExperience of handling 3rd parties and 3rd party delivered servicesService Management or Support in a large-scale and diverse environmentLeverage independent Judgment to determine optimal methods of task completion and work prioritizationFirm knowledge of ITIL disciplinesExcellent written and verbal communication skillsExcellent customer facing/customer service skillsAble to work under stress and meet delivery requirementsAble to demonstrate a high degree of flexibility including shift and out of hours workingExcellent social skillsSelf-motivation and able to take ownership
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Source : NTT DATA
