Project Engineer Cryptography - EWM

Responsible for the technical expertise for the project, communicating needs and progressing the engineering solutions for small or medium size projects, products or workstreams. Provide technical guidance and leadership. Provide assistance to external customers by diagnosing and troubleshooting software and hardware problems and helping customers install applications and programs. Has familiarity with some of the following technologies: devices, back-office enterprise systems (including financial transactions, reconciliation, payment processing, and customer services) and mobile applications. This position typically works under general supervision and direction, and incumbents will regularly exercise discretionary, and some decision-making authority associated with the technical scope.

Essential Job Duties and Responsibilities:

• Assist the program manager with technical issues.
• Support the generation and management of encryption keys for both PCI and non-PCI usage
• Support the project team in defining and documenting any issues and correction found in the field.
• Deliver engineering solutions that meet budget, schedule and agreed scope.
• Interface with customers on engineering requirements, issues, planning and status updates.
• Serve as technical support for customers, support technical presentations, discussions, and workshops.
• Support and monitor cross-team collaboration using tools such as Confluence, SharePoint and Slack.
• Support and monitor software development work activities and status using tools such as Jira.
• Support defect identification and resolution and monitor test status using tools such as TestRail.
• Support collaborations with internal departments, customer representatives, third party suppliers and other stakeholders in support of issue resolution.
• Work with functional engineering managers to support customer needs with additional resources.
• Communicate with customers and engineering to troubleshoot issues, isolate the root cause, and deliver solutions or implement workarounds.
• Manage support requests and customer expectations throughout the D&B and deployment support process to ensure customer success and satisfaction.
• Document all relevant details from the initial report of an issue, through troubleshooting, escalation, and resolution.
• Analyze and troubleshoot complex customer issues; working directly with Program Manager and Engineering when issues must be escalated.
• Respond to customers in a professional and timely manner to deliver workarounds and solutions for complex technical problems.
• Some travel will be required to support various projects

Minimum Job Requirements:

Four-year college degree in computer systems engineering or related technical discipline, plus two years of related experience, or an applicable master's degree. Strong understanding of encryption technologies including AES, DES, RSA and EC. Experience with HSMs and key management, ideally in the payment industry with DUKPT. Experience with Public Key Infrastructure (PKI) including certificate management, renewal cycles, software signing and revocation. Experience in creating, analyzing, documenting and testing system and subsystem designs. Mental ability to perform engineering problem solving and analytical tasks. Familiarity with project management principles. Must be able to work under project deadlines and be able to support Program Manager in the establishment and maintenance of engineering project schedules and cost budgets. Must have strong organizational and interpersonal skills. Must communicate effectively, both verbally and in written form. Must have some leadership experience working with and building teams.

Employnet follows an equal opportunity employment policy in all aspects of employment and employs personnel without regard to race, creed, color, religion, national origin, gender, sexual orientation, age, physical or mental disability, veteran status, marital status, or any other consideration made unlawful by federal, state or local law, ordinance or regulation. Employment complies with the Americans with Disabilities Act and other applicable laws ensuring equal employment opportunities to qualified individuals with a disability, reasonable accommodations are made for the known physical or mental limitations of an otherwise qualified individual with a disability, unless hardship, direct threat to health or safety, or other job-related consideration exists.

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