Project Engineer - Riedel Communications

RIEDEL Communications is the leading provider of live production tools in the media, sports and entertainment sectors. To cover our customers' needs holistically, we are divided into three business units: Product Division, Managed Technology & Riedel Networks. 

Our Product Division develops, produces and distributes audio, video, IT and communication solutions. With our live production tools for the media, sports, entertainment and corporate industries, we deliver a wide range of high-quality and state-of-the-art products that are among the most innovative of their kind in the industry. 

Join us as Project Engineer on this exciting journey and experience the fascination of Riedel Communications in action.

• Deliver commissioning and training services sold on projects against scope and schedule, ensuring successful project delivery.
• Work in conjunction with Riedel Teams and Customers to organize and prepare for onsite commissioning and training including all content and materials required. 
• Ensure all pre and post-commissioning documentation is complete for proper handover to the Support teams.
• Ensure services quoted and ordered are appropriate and expenses are tracked.
• Advise Management on project status, risks and mitigation, and scope.
• Track and resolve any project-related issues.
• Research and promote additional business opportunities, solutions, and services sales to the client and sales team.
• Manage and take ownership of Customer Support cases.
• Participate in the 24/7 Service Level Agreement hotline during local office business hours and on-call during the weekend.
• Support customers with remote online sessions when needed.
• Reproduce issues on service lab equipment.
• Proactively educate clients, business partners, and team members to enhance their product and solutions knowledge, technical acumen, and technical sales skills.
• Act as market and industry-aware collaborator providing information on competition and market trends.

• Bachelor’s degree or equivalent program related to information technology, SW/EE engineering, computer science, or related field. 
• 4+ years of proven experience in a relevant market field, interacting with customers, ideally in the broadcast and entertainment Audio/Video market.
• Knowledge of current digital and IP audio and video technology (AES3, AES67, SDI, ST 2110, ST 2022-7, NMOS, PTP) as well as IP technologies and standards (TCP, UDP, IGMP, VLAN, PTP V-2, Multicast media traffic)
• Knowledge of fibre optic systems and RF systems a plus
• Knowledge and experience with both development and CRM tools and software (Salesforce, Atlassian Jira/Confluence preferred)
• Passion for communication with customers and troubleshooting electronic systems.
• Team player that fits the personality and basic setting of an international, medium-sized company
• Ability to cross-domain thinking and willingness to collaborate closely with other company functions using excellent communication skills.
• Self-organized and capable of self-educating on new technologies.
• Excellent communication & presentation skills, with strong knowledge of Microsoft Office 365 suite and Microsoft Teams
• Attention to detail and a strong work ethic.
• Ability to work independently, while contributing to a team environment collaborating across departments
• Ability to travel frequently domestically & internationally

LANGUAGES:  English (fluent), Spanish preferred, German and French a plus

LOCATION:  Riedel Communications Inc. (Hybrid Remote Western, USA, or Los Angeles, CA)

• Life and Work balance through our flexible working time system including mobile working in a hybrid model
• Career booster with numerous individual development and training opportunities
• Diversity is very important to us, at RIEDEL we focus on an open working atmosphere, inclusion is part of our Culture - it is about the people and their personalities that matter
• Diverse offers through myEAP (e.g. help with childcare, care for relatives, offers for body & soul etc.)

We’re contributing to your career development. We’ll encourage you to try new roles and experience new settings. By helping our people to reach their potential, we frequently support them to find skills they never knew they had, or make career moves they never thought possible.

Salary $90,000-120,000 based upon experience

To achieve our goals, we are always looking for highly motivated and qualified employees to join our family and grow with us.

Riedel provides a creative and collaborative work environment, with great challenges. We believe and promote employee career advancement and offer flexible schedules as well as sustainable learning.

If all this speaks to you, come join us on our success story and be amazing with us!