Project Lead, Sky Club Design and Facilities - Delta Air Lines Inc.
Atlanta, GA
About the Job
How you'll help us Keep Climbing (overview & key responsibilities)
Who we are…
Delta Air Lines and the Delta Sky Club (DSC) team operate 55+ airport lounges in 37 cities, encompassing more than 400,000 square feet of space across the United States. The DSC team is looking for a Project Lead, Design & Facilities to join our dedicated team of professionals in delivering an extraordinary experience to our Sky Club guests.
Our collective mission: Make every guest feel like the most valued person in the club.
Our collective vision: Make Sky Clubs a reason to fly Delta.
Who you are…
You have extensive experience in architecture, interior design and construction (as a professional in practice and as an owner/client), leading teams and collaborating to deliver class-leading projects in hospitality, luxury retail and/or experience design. You have worked with a wide range of partners to understand and deliver on their needs, doing so energetically, insightfully and with confidence in a dynamic work environment. You work seamlessly with other industry professionals and can visually present any message to anyone in a clear, concise manner.
Driven in your pursuit of precision, you understand it is an ideal state which must be balanced alongside budgets, schedules and partner needs. Your ability to “get in the weeds” is legendary, but you never “miss the forest for the trees.” Going above and beyond drives you.
As a DSC team member, you love travel (25 to 30% for club visits and project related work) and are self-motivated, but proactively self-aware and willing to ask for help when you need it.
What you will do…
As Project Lead, Sky Club Design & Facilities you will partner with our Corporate Real Estate (CRE) and DeltaWorks (JLL) teams to handle Capital projects (new club designs or large renovations) and facility maintenance (FM) for the club network. You will continually help to de-/re-fine our DSC guest experience, thinking and working at both a project (tactical) and program (strategic) level for Delta.
You will take ownership of the DSC project cycle for clubs in your region to ensure Delta’s Brand Design standards are met, customer requirements are delivered and the guest experience is world-class throughout. You will drive and lead the design of clubs to enhance support of the DSC Experience and Operations teams along with our hospitality service partners who deliver best-in-class customer service to our guests. You will lead all this while partnering with CRE to meet or exceed budget and schedule targets.
Once clubs are completed and in operation, you will continue collaboration with DSC Regional Operations Managers (ROMs) and our DeltaWorks team to provide input, expertise and guidance for our facilities and furniture management program in support of day-to-day club operations. We align with club staff and leadership to deliver repairs and preventative maintenance of all facility and furniture elements; improving long-term value for Delta’s capital investments.
You will guide “lessons learned” feedback sessions within the Design & Facilities team to ensure our team is aware of what worked, what did not and how we can improve both guest experience and the project delivery process going forward.
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What you need to succeed (minimum qualifications)
- 5-7 years of work experience in design professional services (architecture, interiors, owner’s representation) and the owner side of design and construction projects (national or international design and facilities programs)
- Detailed knowledge of design and construction processes, documentation and standard practices related to interior fit-out and general construction, including project development and delivery processes and construction means and methods
- Highly organized with the ability to work independently, update leaders regularly and be responsible for the life cycle of a project
- Experience leading schedules and resources across multiple projects and partners
- Interior design experience, including extensive interaction and coordination with furniture and material vendors and knowledge of construction and millwork means and methods
- Excellent written and verbal communication skills translating complex technical information to non-technical team members
- Consistently prioritizes safety and security of self, others, and personal data
- Embraces diverse people, thinking, and styles
- Possesses a high school diploma, GED, or high school equivalency
- Is at least 18 years of age and has authorization to work in the United States
What will give you a competitive edge (preferred qualifications)
- 8+ years' work experience as a design professional and owner/client
- Experience in hospitality environments, specifically food and beverage specialties (restaurant or bar design, operation and opening) and hotels
- Experience leading teams of architects / interior designers, crafting and leading concept design, partnering with contractors / trades and development of materials for owner / executive presentation
- Experience translating business needs into design and experience outcomes for end-users and communication of those needs to collaborators
- Management-level work experience supervising staff and external consultants in interior design, architecture, and/or design/construction projects
- Skilled Blue Beam, Adobe CS, MS Office, MS Project (or similar) and AutoCAD
