Project Manager - Field Service/Warranty Management - Syncron

Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Connected Service Experience (CSX) platform offers domain-fit solutions for:

• Supply Chain optimization,
• Pricing strategy,
• Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management).

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.

With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.

About the role

We are looking for a passionate Professional Services person to join Syncron’s Customer Excellence team in the US. As a Project Manager you – together with your global project team – will lead our customers on their agenda to transform their service and after-sales business into a competitive differentiator.

What would you do?

• Managing project scope, timeline, risks, and commercials (contract, budget, percentage of completion, change requests, etc.)
• Partner up with the customer project manager in actively driving implementation projects to success, starting with an on-point definition and management of project goals and success criteria. 
• Managing the change and leading the communication with the customer to address typical implementation challenges as a team – being well aware of the importance of joint team building with the customer’s project team 
• Actively supporting the sales organization to pitch implementation proposals to customers and prospects, and preparing and reviewing project scope definitions, effort and budget estimates, and risk assessments – internally and with customers

Who you are? / What we expect:

• Worked a minimum of 4-5 years implementing SaaS software solutions, and a minimum of 3 years of project management 
• Have a strong technical background, with hand-on experience in software development, SQL, or similar technologies
  
• Leverage your own technical skills, and are adept at leveraging others to do the same
  
• Have completed university with a qualified degree, for example in Industrial Management, Economics, Engineering, or Computer Science

The icing on the cake:

• PMP, PRINCE2, or similar project management certification
• Strong experience in after-sales domain
• Field Service or Warranty Management experience

Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!

#LI-SYNCRON
#LI-Remote
#LI-Hybrid