Project Manager, Helipass - PHI, Inc.

POSITION OVERVIEW:

Reporting to the Manager, Project Management Office (PMO), the Helipass PMO is a point of linkage between all organizations of the PHI Helipass Business Unit. In this context, the PMO's functions include:
• Management of the Helipass project lifecycle, coordinating business analysis, product design and development, service delivery, and support
• Realizing Helipass strategic initiatives from ideation through execution
• Facilitating the Helipass product lifecycle through product milestones, opportunity evaluation/re-evaluation, and planning of subsequent milestones
• Promoting the principles of distributed entrepreneurship within the Helipass organization
• Representing Helipass as a top-tier technology provider to its current and prospective customers

During the project lifecycle, the Project Manager is an escalation point for internal and external stakeholders within the Project Management Office (PMO). Responsibilities within the project lifecycle will generally include facilitating or executing the following:
• Gathering of business requirements from customer stakeholders
• Reviewing requirements with the internal development team and vetting proposed solutions with the customer to build functional specifications, release plans, and delivery schedules
• Creating the project plan, including delivery and resource schedules, communication plans, etc.
• Keeping all project documentation up-to-date
• Ensuring all deliverable items are fit for their intended use
• Managing project scope, time, cost, and quality
• Managing all stakeholder communications
• Facilitating User Acceptance Testing as necessary and executing the project close process.

This is a Hybrid position, schedule to be discussed.

Outside of the project lifecycle, the Project Manager will coordinate and/or participate in customer outreach, RFP Response, Contract Administration, Business Analysis, Business Development, and other activities as needed to advance the Helipass strategic roadmap. The Project Manager is deeply involved in the organization's General Product Improvement cycle, working cross-functionally to establish development priorities in alignment with the organizational roadmap and emerging requirements within the customer community and business environment.

ESSENTIAL DUTIES & ACCOUNTABILITIES:
The Helipass Project Manager facilitates and manages these functions by:
• Managing Stakeholders'requirements gathering, prototype review and approval, project / feature development updates, etc.
• Maintaining project documentation'project schedules, change logs, specifications, requirements documentation, etc.
• Facilitating change management during the project lifecycle, including impact evaluation and approval
• Facilitating customer request triage and development item prioritization
• Facilitating user acceptance testing
• Facilitating software development analysis, including requirements/functional specification refinement and prototyping
• Facilitating Data analysis/decision support as needed during project or General Product Improvement cycles
• Participating in the formulation and definition of Helipass strategic initiatives, the creation of project charters, and guiding or executing the resultant projects to successful completion
• Identifying, implementing, and managing tools that provide visibility into the lifecycle of all Helipass projects
• Representing to current and prospective customers the caliber and capabilities of the Helipass organization

QUALIFICATION REQUIREMENTS:
• Bachelor's degree required
• Professional Project management certification preferred' PMP, PMI-ACP, CSM, Prince2, etc.
• Working knowledge of the Software Development Lifecycle and general Software Development Principles
• Working knowledge of project governance principles required
• Proven experience in project ownership, including budgetary Responsibility
• Excellent written and oral communication skills expected
• Must be proficient in the use of computers and other technology (mobile, etc.) as tools of productivity
• Experience in team building, organizational leadership, and individual employee development required
• Solid understanding of business disciplines (accounting, finance, operations, etc.); experience in large enterprise settings a plus
• Flexible availability for evening and weekend work as needed
• ~10% travel time should be expected, including some international travel

SCHEDULE:
• 5&2
• New Iberia, LA

ORGANIZATIONAL CORE COMPETENCIES:
1) Safety - Taking responsibility to put the tools and processes in place that will ensure your own safety and the safety of those around you. The key components of Safety are: System (SMS), Risk Management, Safety Assurance, Personal Responsibility, Discipline, Compliance (Integrity), and Capacity for Collective Action.
2) Quality - Meeting the customers' needs and conditions for success over the long term and to the greatest extent possible. The key components of Quality are: Leadership Position, Technology, Technical Proficiency, Measurement and Accountability, and Innovation.
3) Efficiency - Ability to maximize the benefits and profits, while minimizing effort and expenditure. The key components of Efficiency are: Process Efficiency, Organizational Efficiency, Resource Allocation & Maximization, Measurement and Accountability, and Organizational Transparency
4) Customer Service - Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. The key components of Customer Service are: Communication, Consistency, Accessibility, Reliability, and Maintaining an Honest, Respectful and Professional Relationship.

BEHAVIORAL COMPETENCIES:
1) Drive & Energy - Effective performers have a high level of energy and the motivation to sustain it over time. They are ambitious and passionate about their role in the organization. They have the stamina and endurance to handle the substantial workload present in today's organization. They are motivated to maintain a fast pace and continue to produce even in exhausting circumstances.
2) Functional/Technical Expertise - Effective performers are knowledgeable and skilled in a functional specialty (e.g., finance, marketing, operations, information technologies, human resources, etc.). They add organizational value through unique expertise in a functional specialty area. They remain current in their area of expertise and serve as a resource in that area for the organization.
3) High Standards - Effective performers establish and model standards that guarantee exceptional quality and necessary attention to detail. They continually seek to improve processes and products, and they hold staff accountable for quality. They find best practices, share them, and then improve upon them.
4) Initiative - Effective performers are proactive and take action without being prompted. They don't wait to be told what to do or when to do it. They see a need, take responsibility and act on it. They make things happen.
5) Integrity - Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions and foster a work environment where integrity is rewarded.
6) Conflict Management - Effective performers recognize that conflict can be a valuable part of the decision-making process. They are comfortable with healthy conflict and they support and manage differences of opinion. They thwart destructive competition or friction and use consensus to debate and resolve issues.
7) Mission Focus - Effective performers understand and support the organization's mission – its core purpose for being. They believe in the mission, value it, and are committed to it. They communicate it to staff, stand behind it, and interpret its applications for others. They frequently refer to the mission and incorporate it into daily activities.
8) Positive Impact - Effective performers make positive impressions on those around them. They are personable, self-confident, and generally likable. They are optimistic and enthusiastic about what they do, and their excitement is contagious. They energize those around them.
9) Problem Solving & Decision Making - Effective performers are able to identify problems, solve them, act decisively, and show good judgement. They isolate causes from symptoms, and compile information and alternatives to illuminate problems or issues. They involve others as appropriate and gather information from a variety of sources. They find a balance between studying the problem and solving it. They readily commit to action and make decisions that reflect sound judgement.
10) Team Player - Effective performers are team oriented. They identify with the larger organizational team and their role within it. They share resources, respond to requests from other parts of the organization, and support larger legitimate organizational agendas as more important than local or personal goals.
11) Customer Orientation - Effective performers stay close to customers and consumers. They view the organization through the eyes of the customer and go out of their way to anticipate and meet customer needs. They continually seek information and understand market trends.
12) Organizing & Planning - Effective performers have strong organizing and planning skills that allow them to be highly productive and efficient. They manage their time wisely and effectively prioritize multiple competing tasks. They plan, organize, and actively manage meetings for maximum productivity.
13) Results Orientation - Effective performers maintain appropriate focus on outcomes and accomplishments. They are motivated by achievement and persist until the goal is reached. They convey a sense of urgency to make things happen. They respect the need to balance short- and long-term goals. They are driven by a need for closure.

DISCLAIMER:
The above Statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

PHI, Inc. is an Equal Employment Opportunity and Affirmative Action Employer.