Project Manager II - Pacific Program Management

Company

Pacific Program Management (PPM) provides clients the leadership and management oversight of their work space strategy, space development, and space transitions for their people and business across the U.S. and Internationally.

PPM is a fast-growing, real estate project and program management firm that helps companies reimagine their workspace to enable the potential of people through a personalized, resourceful, and connected approach. Our people-centric ethos guides everything we do to create, implement, and operationalize customized workplace strategies to help clients achieve their business goals. Delivering an integrated solution through our three service lines of: Work Space Consulting, Capital Project Management, and Transition and Relocation Management, PPM gives clients the confidence to focus on what they do best.

People are at the heart of everything we do. We believe in building savvy, diverse teams that thrive in fast-paced, collaborative, agile and fun environments. Every member of the team has an integral role to play and has a direct impact on our future success, as well as the success of our clients and partners. Diversity to PPM means having a team that represents our communities and the clients we serve. Our people have different backgrounds and histories, experiences and expertise, and perspectives and opinions. We are not one piece of fabric, but many different pieces of fabric seamlessly stitched together. Our teams embody our STIHL values of Service, Trust, Integrity, Honesty & Leadershipin our everyday actions, and our culture thrives on our balance of care with accountability. We are One PPM.

While we are committed to achieving success for our clients, we are also committed to our communities - and each other. With a company commitment to donate 1% of all revenue to non-profits serving communities where we work, our team regularly participates in philanthropic events and volunteerism. And in everything we do, we have fun! Because we recognize the mission of reimagining the potential of people starts with reimagining our own.

Key Company Info

• Founded in 2009 to provide value driven outcomes, and impeccable service to our Partners (Clients) and People in a personalized, resourceful and connected relationship
• Our diverse team of over 150 People allows for us to connect and build trust with a diversity of Clients and Communities
• Our Vision is to be the Partner of choice anywhere we can provide high quality outcomes and experiences with sustainable growth
• Our Mission is to continue to grow and help improve our people, partners and communities helping them define and guide them to greatness
• Our core PPM values are: Service, Trust, Integrity, Honesty, & Leadership.
• Our priorities and decision-making start with our People and Partners (Clients) followed by PPM Performance

We believe in building great teams that thrive in a collaborative and welcoming environment. Our approach is entrepreneurial and scalable, with the highest level of quality and professionalism. We balance care with accountability.

Job Summary

The Project Manager II manages and leads the coordination of activities of multiple project teams and vendor partners to provide complete support to the client. This position supervises a team of Project Managers (PM), Assistant PMs, and Project Coordinators. The successful candidate has an ability to communicate clearly with all parties involved in a project, including key stakeholders, internal customers, team members, and vendor partners to lead a project team around a common set of goals. This role requires the ability to demonstrate exceptional customer service, teamwork, and attention to detail to ensure client satisfaction. Must be able to deal with ambiguity and conflict while maintaining professionalism and focus on the project goals. It is important to be a seller / doer, meaning this role includes business development and a focus on expanding the current and future client opportunities.

In addition, this role has significant direct client interface and is critical to creating strong relationships with our clients. They are the first step in escalating issues or risks that surface and therefore need strong problem-solving skills and an ability to provide direction to the team on how to address these situations.

KeyResponsibilities

• Manage and deliver multiple complex projects simultaneously from inception to close out.
• Develop and manage scope, schedule, budget for overall project portfolio, and track/provide support for all project issues and resolutions.
• Provide leadership to the team that is managing projects locally and though out the Americas from inception to close out.
• Manage a direct team that can include PMs, Assistant PMs and Project Coordinators.
• Effectively manage high-sensitivity customers, vendors, and situations at both project (tactical) and program (strategic) levels.
• Serve as the first level of issue and risk escalation and creatively problem solve and provide recommendation on the actions that should be taken.
• Strong relationship building skills with client, representing the project and PPM.
• Develop and maintain complete knowledge of vendor services and capabilities, processes, and deliverables.
• Lead project coordination meetings with associated stakeholders and vendors for projects assigned (ex. Operations to Migration, Transition to operations, etc.)
• Vet and approve project invoice and check accuracy for clients.
• Communicate issue reports to client on behalf of project(s).
• Initiate and act on program-level needs as they arise or escalate to leadership as needed. Responsible for coordinating and providing resources for initiative efforts.
• Provide measurable and timely response to client and team inquiries and concerns.
• Utilize PPM and / or client project tools and templates to maintain accurate project documentation files.
• Track and manage value logs monthly for qualitative and quantitative value adds to the client projects, client operations, and team.
• Conduct post-mortem/debrief/lessons learned on completed projects
• Contribute on strategy and goals for the region team
• Perform core management / leadership responsibilities to direct reports (1:1 meetings, performance reviews, career conversations, onboarding, assigning work, etc.)
• Drives team building and team morale monitoring. Coordinates team building/morale/engagement efforts.
• Establish a working relationship with business line space program manager.
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Qualifications

• Bachelor's degree preferred.
• Minimum of 7-9 years of related experience in project management and/or real estate and facilities management.
• Proficiency with MS Office Suite, MS Project, MS Visio.
• Roles requires daily communication with client and team members. Must be able to exchange accurate information in these situations.
• Ability to manage cloud based and online management software.
• Must be able to inspect design plans and documents for accuracy.
• Must be able to exchange accurate information at various levels, demonstrating the ability to build consensus for decision-making.
• Maintains a courteous and professional manner, works well in a team environment.

Physical Requirements

• Must be able to move within and between client buildings more than 50% of the day.
• Must be available evenings and weekends depending on project deadlines.
• The person in this role needs to be able to occasionally lift up to 25 pounds.
• Able to travel as needed for individual projects within North America.

EEOC

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.