Project Manager - ETC

ETC is currently seeking a Project Manager to join our Professional Services team. As a Project Manager, you will be exposed to a variety of Project Management tasks, guiding projects from start to finish, while providing superb customer service to our customers.

Familiarity with ETC products is a plus, but not required. We have a team of passionate visual environmental technology experts that are excited to teach you all they know about our amazing products.

By joining our team, you will receive generous time off (4 weeks in your first year), healthcare benefits on day one, and retirement options via 401k with employer-match. Available amenities at our headquarters include an onsite fitness center, an at-cost deli, and health and wellness professionals and programs.

ETC is a 100% employee-owned company through an Employee Stock Ownership Plan – all employees contribute to and benefit from the company’s continued success.

If this position is of interest to you, please apply today. If you have any questions about this position or the recruitment process, please contact Ge Xiong at 608.824.5148 or via email to Ge.Xiong@etcconnect.com.

Representative Responsibilities:
• Implements the design of a custom project layout
• Addresses requests for information from dealers, consultants, engineers, electricians, representatives and end users in a timely and professional manner
• Reviews quotations, sales order and purchase orders and addresses any discrepancies in a timely fashion
• Confirms system requirements
• Ensures drawings are consistent and accurate
• Submits drawings to customers by or on due date
• Reviews submittal drawings/check printing
• Manages the project’s progress to ensure the scheduled ship date is met
• Provides accurate project status to customers as soon as changes occur
• Submits shop drawings to Systems Engineering for review
• Releases project to manufacturing
• Updates project schedules to ensure they are accurate and current
• Communicates custom aspects with custom expediter
• Meets promised ship dates and specifications
• Ensures quality customer support for each project
• Communicates project’s schedule and ensures it is agreed-upon by external personnel (rep/dealer/consultant/customer/contractor)
• Ensures product shipped meets customer’s expectations
• Ensures product meets customer requirements
• Reviews shipping paperwork for accuracy
• Supports system energization
• Ensures all equipment is on site and missing equipment is expedited if necessary
• Provides support to on-site technicians
• Assists other Project Managers when needed
• Acts as a resource for other departments
• Assists in the training of department personnel
• Other duties as assigned
• Completes special projects and requests in a timely and positive fashion

Minimum Qualifications:
• Bachelor’s degree, or 8 years of comparable business experience in increasingly responsible positions
• 1-3 years of appropriate theatre industry experience or architectural experience
• All levels of previous work experience will be considered
• Practicable experience in technical theatre, architectural and/or construction
• Knowledge of electronics and/or electrical theories or practices
• Excellent communication, organizational, and interpersonal skills
• Strong motivation and leadership skills
• Microsoft Office/PC skills
• Able to work well under pressure and defuse volatile situations
• Ability to communicate effectively through various mediums, phone, Teams, email, etc.
• Responsiveness to customers' needs
• Ability to prioritize tasks to meet deadlines
• Ability to evaluate a customer situation and think through best path forward
• Situational Awareness to recognize different customer types and needs
• Ability to handle medium to large projects, that include complete systems, energizations, etc.
• Ability to handle projects over various customer types and system types
• Basic knowledge of how systems go together and what is needed to create a working system.
• Understanding of processes for the design and manufacture of custom product