Project Manager - Ops Services - Leap Brands

Position Overview:

As an IT Support Specialist you will play a crucial role in providing technical support and maintaining IT systems for our [restaurant/retail] operations. This role requires a customer-focused approach, technical expertise, and the ability to troubleshoot and resolve IT issues efficiently.

Responsibilities:

1. User Support:

   • Provide front-line technical support to end-users in the [restaurant/retail] environment.
   • Address and resolve hardware, software, and network-related issues promptly.

2. POS Systems Management:

   • Support and maintain Point of Sale (POS) systems, ensuring seamless transactions and order processing.
   • Collaborate with vendors to troubleshoot and resolve POS system issues.

3. Hardware and Software Maintenance:

   • Install, configure, and maintain computer hardware, software, and peripherals.
   • Conduct regular system updates and patches to ensure security and functionality.

4. Network Support:

   • Monitor and troubleshoot network connectivity issues.
   • Collaborate with network administrators to resolve complex network problems.

5. Data Backup and Recovery:

   • Implement and oversee data backup procedures to prevent data loss.
   • Assist in data recovery efforts in the event of system failures.

6. Security Measures:

   • Implement and enforce IT security measures, including user access controls and antivirus software.
   • Educate end-users on best practices for maintaining security.

7. Documentation:

   • Maintain accurate records of IT inventory, configurations, and support activities.
   • Document troubleshooting steps and solutions for common issues.

8. Collaboration:

   • Collaborate with IT team members and other departments to address IT-related needs.
   • Participate in cross-functional projects to improve overall IT infrastructure.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• 2of experience in IT support, preferably in the [restaurant/retail] industry.
• Proficiency in troubleshooting hardware, software, and network issues.
• Familiarity with POS systems and related technologies.
• Strong customer service and communication skills.

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