Project Manager - Restaurant Operations Services - The Wendy's Company
Dublin, OH 43017
About the Job
When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand – We got you!
Responsible for discovery, testing, evaluating, implementing, integrating and managing menu and non-menu initiatives into the Wendy’s system.
Leads cross-functional RSC and field operations team members in developing, communicating, monitoring and executing tactical plans for successful implementation of new products, systems, tools, processes and procedures into the restaurants. Drives proactive improvements in employee and customer experiences that positively impact restaurant margins through an innovative mindset.
This role reports directly to a Director in Restaurant Operations Services and is a development role that could serve as bench for other expanded roles in field operations or other functions.
This position is located in Central Ohio and selected candidate must be available to come into the office as needed. This individual will also travel 20% of the time with some of the travel by air.
#LI-Hybrid
Responsibilities:Manages and supports multiple projects through all phases, starting with discovery/innovation concept, and all the way through implementation/evaluation. Maintains product ownership as assigned post implementation. Leads and/or supports cross-functional RSC team members to ensure successful testing, implementation and integration of new operating systems, processes, and tools into the system.
Leads assessments, market visits, hands-on training sessions, and operational roundtable discussions to ensure operational procedures are effective, efficient, and clearly defined for testing and/or national implementation.
Develops and maintains quality deliverables, including detailed project plans, status reports, and steering committee updates. Supports implementation planning and communication strategies with both corporate and field stakeholders. Responsibilities include developing training materials, operating guides and hot sheets in partnership with cross-functional partners. This should also include a plan and strategy to drive system adoption.
Completes all calendar management activities and executes all required weekly/monthly communication, while supervising and facilitating the development and execution of system conference calls and webinar meetings. Provides timely and appropriate updates to departmental leadership regarding project tasks, issues, milestones, and overall timing.
Provides ongoing support to the franchise community, company field leadership and field operations on inquiries and opportunities for existing or new project processes and procedures.
Development of new project strategies, tactics and timetables for test and national implementations
Assessment of overall operational integration and planned timing for new projects
New product, program, technology or equipment operational procedures, processes, training requirements including plans for tests and national implementations
Project integration within existing departments such as QSCC, Safety, Development, I.T., , Innovation, Digital, Product Owners and Vendor Management Work within existing systems (e.g. labor model, OSM, Mobile App/Delivery, storage/organization, restaurant opening guide, etc.)
Bachelors Degree (Business, restaurant/hospitality management, or a related field)
Project management experience & proficiency in leading cross-functional teams through all phases of a project
5+ years of restaurant operations experience including multi-level restaurant supervision
Excel, PowerPoint and Teams experience required.
Experience with digital, Kiosks, AI, automated order taker, POS and pick up window timer.
Strong business acumen, business maturity, organizing & planning, influence, visioning, constructive conflict skills, and experience with talent development
Proven track record of analytical skills and problem solving that drives innovative solutions to complex situations through collaboration with a variety of cross functional stakeholders
Natural capacity to quickly establish and build effective relationships across the organization
Established influencing, consulting, and communication skills; has the ability to influence, engage and motivate people
This position is located in Central Ohio and selected candidate must be available to come into the office as needed. This individual will also travel 20% of the time with some of the travel by air.
#LI-Hybrid
“Wendy’s was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.
The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate’s job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. * The target annual bonus for this role is XX% of annualized base salary, based on actual company and personal performance.
Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, www.wendysbenefits.com.*
*NOTE: Wendy’s benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy’s benefits, bonus, and other incentives. Wendy’s retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.”