Project Manager - Epic Government

Project Manager - Government Healthcare Call Center job in Tacoma, Washington.

• Veterans and Military Spouses Encouraged to Apply
• Civilian position supporting the military community

Benefits:

• 401(k) available
• Paid Time Off
• Paid Holidays
• Medical, Long Term Disability (LTD), Short Term Disability (STD), and life plans
• Dental and vision plans available

Project Manager - Government Healthcare Call Center Job Overview:

• The Puget Sound Military Appointing Center is a centralized services center that serves as the primary point of contact for PSMHS beneficiaries for PAS, RMS, and CLRS as they seek healthcare services, and is therefore a critically important resource in our healthcare delivery system.
• Appointing services span a range of functions to include, but not limited to,; verifying beneficiary eligibility via the Defense Enrollment Eligibility Reporting System (DEERS) system, updating patient demographic information, and scheduling beneficiary requests for MTF primary or specialty care appointments, as well as completing requests for cancellations and appointment rescheduling.
• RMS processing supports the timely scheduling of specialty care referrals ordered by MTF HCPs. RMS services span a range of functions to include, but not limited to: identifications of specialty referrals to be deferred to the network, ensuring processing in accordance with DHA timeliness, and tracking status of network referrals.
• CLRS are an essential component of the quality care continuum. CLR services span a range of functions to include, but not limited to: monitoring care delivered in the MCSC network and ensuring the return of clinical care documentation to the MTF in accordance with DHA timeliness standards.

Duties:

• Conduct the day-to-day management tasks of the call center
• Complete weekly, monthly, quarterly and annual reports based on the contracts and metrics required
• Ensure on-site management attends, at a minimum, weekly meetings which may be conducted via teleconference or face-to-face (F2F) with the Market Operations Management team.
• Attend F2F monthly meetings with each MTF and respective staff in each of the functional areas to include: PAS, RMS, and CLRS and other meetings requested by the COR in order to support operational requirements.
• Be prepared to travel to the various MTFs in order to interface with the MTF and clinic leaders whom they support.
• Ensure all staff are familiar with basic medical terminology and Microsoft Office products used with the beneficiary a PAS, RMS, and CLRS processes and understand business rules addressing beneficiary category access to the direct care and network systems.
• Ensure that PAS, RMS, and CLRS agents possess a functional knowledge of the TRICARE Healthcare program and are familiar with the terminology and inter-relationships of the ATC categories, appointment types, referral processes, detail codes, provider specialties, and ATC standards. The PAS, RMS, and CLRS agents shall receive annual refresher training in these areas, as well as stay abreast with TRICARE Program changes.
• Provide proof of refresher training to the COR annually.
• Ensure PAS, RMS, and CLRS agents possess appropriate customer service skills (telephone courtesy).
• Responsible for the successful execution of all aspects of the contract.
• Duties will be performed in accordance with the contract and FSR policies and procedures.
• Act as a liaison with the Client as necessary to promote contract operational efficiency.
• Respond to Client identified performance concerns.
• Supervise on-site call center employees, resolve technical issues, and manage material and vendor requirements.
• Report in writing and orally to higher management; communicate directly with the Client and or other sub-contractor personnel and effectively allocate resources.
• Develop and maintain budget, schedule, quality and performance standards.

Project Manager - Government Healthcare Call Center Job Qualifications:

• Ten year's management experience in which two years shall be management of professional and administrative personnel in a medical service setting.
• Demonstrated experience working closely with senior personnel, Government employees and other contractors
• Capable of establishing mission-oriented teams and resolving personnel issues in a timely fashion.
• Familiar with performance management, quality control, accounting and finance standards and practices.
• Working knowledge of military healthcare processes and health administration - highly preferred
• Experience managing a call center highly preferred
• Computer competency
• Experience managing over 100 personnel highly preferred
• High School Diploma or GED equivalency

Come join our team of healthcare professionals!

www.epicgovernment.com

EPIC GOVERNMENT employs healthcare professionals at government medical facilities providing care to military service members, retirees, and their families. Since 2004, Epic Government has built mutually beneficial, sustainable partnerships with healthcare professionals and our clients nationwide.

Epic Government is an award winning organization built with committed professionals with a unified vision of helping others. We are honored to be named one of the Baltimore Sun's Top Workplaces!

Epic Government dba FSR is an Equal Opportunity Employer: disability/veteran/military spouse

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

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