Project Operations Manager - FL - Patterson Pope

The Project Operations Manager is responsible for the management, coordination and execution of all projects sold by Patterson Pope for mobile shelving, stationary shelving, modular millwork, and other storage systems.

Essential Duties and Responsibilities include the following:

• Ensures that all products are installed according to manufacturer’s written specifications
• Educate, enforce and maintain company safety standards
• Schedule and coordinate all product installations
• Manage both internal and external labor, including hire and termination
• Scout and review installation sites, prior to and during projects
• Verify accuracy of installation measurements
• Review and manage all inbound product deliveries, including receiving and delivery
• Regularly communicate with customer, sales and vendors
• Develops installation plans prior to dispatching installation teams to a job site.
• Ensure that all projects are completed on time and on budget
• O/E forms completed and returned
• Complete payroll, and review, analyze and approve monthly bills for payment
• Manage shortages, returns and expedited orders
• Responsible for customer satisfaction on installation quality & staff professionalism
• Obtain Customer sign off upon project completion.
• Ensure data entry into computer systems is accurate and completed on time
• Alert Accounting to bill completed projects
• Ensuring staff is adhering to all company policies and procedures
• Training and development of staff which includes timely completion of employee reviews
• Communicate with and support the Service Operations Team
• Other duties as assigned by management

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. We are a drug-free workplace.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong communication and interpersonal skills, good organizational & follow through skills.
• Project and maintain a positive professional image
• OSHA 30 Certification
• Maintain all factory and safety certifications
• Ability to read and interpret blueprints and design drawings
• Competent in the following software MS Office, Monday.com, SalesForce, Spacenet, Adobe, Company Cam, OnBase, GPS software etc.
• Master Project Management protocols in Monday.com, train staff and elevate noncompliance issues.
• Strong Customer Service aptitude
• Ability to prioritize - uses resources efficiently and balance what is important vs. what is critical.
• Approachability - Listens; allows adequate time for interactions; creates a supportive communication environment.
• Leadership Presence - Takes charge of a situation, has others follow his/her leadership.
• Patience - Behaves in a manner that encourages and allows interactive behavior from those less skilled, knowledgeable, or experienced.
• Perseverance - Demonstrates persistence and employs alternate behaviors in the face of events, which interfere with plans and schedules.
• Problem Solving - Determines the interrelationship of tasks and the relative importance of tasks, makes plans, and takes action accordingly.
• Time Management - Allocates time efficiently to the most important issues and knows what not to spend time on; completes work in a timely fashion.
• Core Values - Model, teach and comply with company standards
• Development - Train and develop staff to reach higher standards
• Must have a valid driver’s license.

Education/Experience: Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates and Licenses:

Valid Driver License from the United States of America

Supervisory Responsibilities: Will supervise the installation team.

Travel: Travel to client sites on a regular basis. Some out of town or overnight travel may be required.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts; outdoor weather conditions and risk of electrical shock. The noise level in the work environment is usually very loud.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 100 pounds. While performing the duties of this job, the employee is frequently required to stand; walk; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms and climb or balance.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company paid Life and Accidental Death & Dismemberment Insurance
• Option to buy Additional Life Insurance coverage for yourself and your dependents
• Short Term Disability Insurance
• Long Term Disability Insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• 401k
• Paid Time Off
• Paid holidays
• ESOP