ProjectWise Software Support Analyst - Kleinfelder Inc

Take Your Corporate Career to the Next Level

Are you ready to be challenged, make a difference, and experience professional growth in your career? Kleinfelder's Corporate Services team is looking for you! From Accounting & Finance, Human Resources, Marketing & Communications, and Information Technology to Legal and Health & Safety, our corporate employees are part of the Kleinfelder ecosystem - supporting the projects that improve the communities we work and live in. 

Step into Your New Role

Kleinfelder’s Client Applications IT team is seeking a creative, highly talented, ProjectWise & MicroStation Software Support Analyst to join our growing company.

The chosen candidate will have the opportunity to provide exceptional customer service to our internal clients as a Client Application - ProjectWise & MicroStation Support (Bentley products) focused point of contact for any Information Technology issues/needs to Kleinfelder offices, globally. This position requires excellent communication skills and the ability to work independently as part of a dynamic team that supports Kleinfelder’s users both locally as well as remotely across the globe. As the face of the IT organization, the ideal candidate will be adept at building and maintaining strong relationships within the business.

Additional responsibilities in this role include:

1. Specific focus on supporting ProjectWise & MicroStation applications, (multiple versions) users with application functions
2. Performs Application deployment, maintenance, turnover, and version management.
3. Ability to analyze and resolve end-user software and connectivity issues with a genuine sense of urgency.
4. Displays creativity when faced with more complex issues, including suggestions for process improvement where warranted.
5. Liaises with managers and facilitates regular teaching/training sessions with customers as well as their IT peers.
6. Provides excellent customer service, using clear communication and interpersonal skills. Must have commitment to exceeding customer expectations.
7. Prioritizes and organizes work effectively in a high volume, fast paced environment.
8. Maintains a positive disposition and outlook as well as a professional image.
9. Ability to communicate technical concepts and issues in layman’s terms.
10. Ability and desire to communicate with clients effectively and efficiently via telephone, email, IM or in person.

Minimum requirements: 

1. 6+ years ProjectWise and MicroStation administrator or support experience
2. 2+ years of Helpdesk, PC Support, and customer experience.
3. AS degree in Information Technology/related field or equivalent combination of education and experience.
4. Ability and desire to communicate with clients effectively and efficiently via telephone, email, IM or in person.

Preferred requirements:

1. BS degree in Information Technology or related civil design field.
2. PowerShell experience.
3. Microsoft SCCM & Intune experience.
4. Azure Virtual Desktop experience

Move Forward with Kleinfelder

Kleinfelder has been connecting great people to the best work since 1961. We are engineers, scientists, and construction professionals providing solutions that improve our clients’ transportation, water, energy, and other private infrastructure. As a responsive, cross-disciplinary team of bright, curious, and innovative problem-solvers, we are dedicated to doing the right thing, every day, on every project from over 85 offices in the US, Canada, and Australia. Connecting great people to the best work is our purpose – together, we deliver.

Progress with an Employer that Values You

Kleinfelder is an inclusive organization free from discrimination. We are a stronger organization when we are a diverse workforce and believe that through diversity, equity, and inclusion comes creativity, innovation, and unity. We are proud to offer the following:

Benefits: Kleinfelder offers an excellent compensation and benefits package, including: medical, dental, vision, life insurance, 401(k) plan, and paid holidays.

Career Development: We are committed to investing in the professional development of our staff, offering each employee every opportunity to grow, develop, and take control of their career paths. We support these efforts through reimbursements for continuing education as well as many of the expenses associated with trainings and certifications, and opportunities for career development through our internal Mentoring Program.

Equal Opportunity: Kleinfelder is an Equal Opportunity Employer – Minorities/Women/Disabled/Veterans. (Compliant with the new VEVRAA and Section 503 rules)

NOTICE TO THIRD PARTY AGENCIES 

Please note that Kleinfelder does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Kleinfelder will not consider or agree to payment for any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Kleinfelder explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resume, including those submitted to hiring managers, are deemed to be the property of Kleinfelder.