Property Claims Adjuster - Berkley
New York, NY 10017
About the Job
Berkley Asset Protection was established in 2008 to deliver the industry’s most complete and high-quality portfolio of specialized insurance products and services to protect fine art, jewelry and other high-value personal and commercial assets. We support the market through close partnerships with an established distribution network of retail and wholesale insurance professionals. Our brokers and agents cater to a global base of clients in a variety of environments, including private and corporate art collections, museums, galleries, and exhibition, jewelry wholesalers, retailers, and manufacturers, along with those who work with collectibles, currencies, securities, and other high-value assets. Our claims and loss control operation is the undisputed gold standard for the entire fine art and jewelry insurance industry.
The company is an equal employment opportunity employer.
Responsibilities:We have an opportunity for a PropertyClaims Adjuster to join our Berkley Asset Protection team! You will be responsible for the handling and resolution of assigned claims, with a focus in the fine arts/jewelry space. We are open to train in fine arts/jewelry, but primarily seeking an experienced property claims adjuster in either HNW/personal lines or commercial lines. You will also work towards establishing relationships within the broker community to promote our brand.
This position will be based in our NYC (Manhattan) office, with some travel
We have a welcoming culture valuing our employees – we trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!
Key functions include but are not limited to:
- Manage assigned first party claims through coverage analysis, on site investigation, reserving and resolution
- Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans
- Determine scope of loss and value of claim
- Negotiate and convey claim settlements within authority limits
- Establish validity of claims submitted for payment through investigation, research and contact with policyholders, claimants and outside parties for additional information and documentation to evaluate and properly resolve claims
- Write denial letters, Reservation of Rights and other correspondence
- Maintain an effective diary system and document claim file activities in accordance with established procedures
- Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers
- Manage preferred vendors in order to drive continuous quality improvement
- Manage Independent Adjusters and experts on select claims
- Travel to other states for large losses or catastrophe duty
- Perform other duties as assigned
Qualifications:
- Bachelor's Degree or equivalent experience
- 5+ years experience as a Property General Adjuster in either HNW/Personal or Commercial lines. Emphasis is on high net worth property claims (fine art/jewelry)
- Incredible empathy and understanding of the needs of customers, both insureds and their agents alike
- Exceptional oral and written communication skills; your communication style is flexible to the situation; you communicate clearly and with a purpose
- Calm under pressure; you have excellent organizational and negotiation skills, integrity, and great follow-through on tasks; you are comfortable working collaboratively with colleagues at all levels of the organization
- You have a strong sense of accountability, natural curiosity, enjoy learning, and always looking for innovative improvements
