Property Claims Specialist - Axis Capital Holdings
Alpharetta, GA
About the Job
This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.
At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.
All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.
AXIS is seeking aClaims Specialistto join our North America Claims team reporting to the Manager ofPropertyClaims. This position requires claims management and handlingexpertisefor both the oversight and management of TPA handled claims. This is primarily apropertyposition, but multi-line experience is a plus.
*Preferred candidates will be able to commute to an AXIS office, we are a hybrid work environment 3 days a week.
Auditing of Third-Party Administrators to ensure reserve adequacy.
Handling oversight claim files involving complex and severe loss as defined by escalation criteria and claims guidelines.
Ensuring TPA compliance with reportable criteria via regular auditing and stewardship meetings.
Claim Performance: Ensuretimelyandappropriate claimhandling, legal and vendor expenses, exposure evaluations, and reserving- includingappropriate useof signal reserves as well as the sensitivity projection process, to driveoptimalclaims resolutions for insureds and Axis.
Identifyopportunities for and execute on the reduction of ULAE spend, including Monitoring Counsel and Coverage Counsel & identifyopportunitiesthe increased use of internal Severity and Coverage resources.
Compliance & Quality Assurance – Comply with best practices measured by monthly Quality Assurance and Management Initiated Audit scores as well as the implementation of Management Action Plans for all claims groups in Axis Claims.
Collaboration and Relationship building–
Develop strong relationships with key broker, MGA & TPApartners,support Underwriting & Distribution
Drive deeper relationships and collaboration with internal partners across sharing large loss updates, trend updates and ensuring all data in claim files isaccurate.
Exhibit “best-in-class” claim handling behaviors as measured by feedback from internal and external business partners as well as MIA results.
Closefilestimelyandefficientlymanner to ensureappropriate staffingmodels and that target operating models are fit for purpose and cost effective. Continue execution of the North America Target Operating Model work toidentifyareas for improvement grounded in the principles ofHow We Workand continuous improvement. Maintain a personal closing ratio of at least 100% - or as close as possible- without sacrificingappropriate claimhandling andaccuratereserves.
Participate inHow We Workefforts by providing constructive feedback and volunteering for initiatives.
Claims Management & Analytics – Enhanceutilizationof analytics tools (e.g., claims handler score cards and other Power BI reports to improve claims performance. Participate in and support the Axis-wide data analytics strategy and efforts to build the claims data platform sharing claimsexpertiseand subject matterexpertise.
Support and engage in Axis led corporate pillar initiatives supporting diversity & inclusion, environment, and philanthropy and Axis Employee resource groups.
REQUIRED EDUCATION/TRAINING and EXPERIENCE:
Bachelor’s degree preferred
1to3years ofproperty claimsadjusting experience, with coverage and litigation management experience
Audit experience preferred
Valid licenses by state asrequiredand add states to certifications as needed
KEY SKILLS & ABILITIES:
Good interpersonal communication skills
Excellent Microsoft Office Skills – Word, Excel, Outlook PowerPoint,OneNoteand SharePoint
Excellent writing skills
Proven success working in a hybrid work environment
Working experience of the MGA/TPA relationship
Confidence in coverage,evaluationand reserving
Solid negotiation and excellent settlement skills
Team player who is flexible, collaborative, organized, efficient andtimely
For this position, we currently expect to offer a base salary in the range of $66,000- $110,000. The specific salary offer will be based on an assessment of a variety of factors including the experience of the successful candidate and their work location. In addition, all employees are eligible for competitive incentive targets, with awards based on overall corporate and individual performance. On top of this, we offer a comprehensive and competitive benefits package which includes medical plans for employees and their families, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.