Property & Guest Care Assistant - Better Talent

COMPANY OVERVIEW:

Redefine the vacation rental experience with the guidance of Amanda van Weert, an esteemed property manager with Elite Pacific Vacations - a division of Gather Vacations. 

We are a dynamic fast-paced property management company, dedicated to providing exceptional service to our guests and property owners. As a well-established and respected company in the vacation rental market, we offer stability and a strong reputation. Working with us means being part of a successful and reputable organization. Our commitment to excellence ensures that our team is always striving to improve and deliver the best possible experience. 

We emphasize an inclusive and supportive work environment where every employee feels valued and heard. We believe in teamwork and encourage open communication across all levels while embracing innovation and we encourage all team members to bring new ideas to the table. We are constantly looking for ways to improve our processes and services.

POSITION SUMMARY:

As a Property & Guest Care Assistant, you will play a vital role in ensuring that our guests have an exceptional experience during their stay. You will be responsible for maintaining the cleanliness and upkeep of our properties, as well as providing prompt and courteous assistance to guests whenever needed. This position requires a keen eye for detail, a strong work ethic, and a genuine passion for delivering outstanding customer service. 

The ideal candidate for this role should have previous experience in hospitality, property management, or a related field. You should be comfortable working independently and as part of a team, and be able to adapt to changing priorities and guest needs. Excellent communication skills, both written and verbal, are essential, as you will be interacting with guests and colleagues on a daily basis.

As a Property & Guest Care Assistant, you will have the opportunity to grow and advance within our organization. We are committed to providing ongoing training and development opportunities to help our team members reach their full potential. With hard work and dedication, you may have the chance to take on additional responsibilities or even move into a supervisory or management role in the future.

RESPONSIBILITIES:

Housekeeping Management: 

• Implement housekeeping protocols and standards for consistent property cleanliness and presentation. 
• Conduct inspections to ensure properties meet cleanliness and aesthetic standards before guest arrivals. 
• Collaborate with the maintenance team for repairs and improvements. Inventory Control: 
• Maintain inventory of amenities, linens, and other essentials. 
• Conduct routine inventory checks to ensure adequate stock levels. 

Guest Experience: 

• Ensure rental properties are clean and welcoming upon guest arrival.
• Address guest feedback and housekeeping-related concerns promptly.
• Enhance guest experience through improved housekeeping practices. Process Improvement: 
• Evaluate and refine housekeeping processes for efficiency and reduced turnaround times. 
• Implement technologies to enhance communication, scheduling, and reporting. Team Leadership: 
• Assist in recruiting, hiring, onboarding, and training housekeeping staff.
• Foster a positive team environment and promote open communication.
• Cover shifts for team members when necessary. 

Reporting and Analytics: 

• Maintain records and generate reports on housekeeping performance.
• Use data-driven insights to identify trends and optimize operations. 

Administrative Duties: 

• Ensure adherence to Short-Term Vacation Rental (STVR) regulations.
• Print and submit invoices timely. 
• Handle document shredding for confidentiality. 
• Answer and manage incoming calls professionally. 
• Manage office supplies and maintain stock levels.

QUALIFICATIONS:

• High School diploma or equivalent is required 
• Experience in housekeeping and guest care within the hospitality or vacation rental industry 
• Understanding of housekeeping best practices, cleaning techniques, and safety protocols 
• Exceptional organizational and multitasking skills to manage multiple projects and tasks simultaneously 
• Excellent team and interpersonal skills to work with a diverse team 
• Proficient in using technology and software for scheduling, reporting, and communication 
• Strong problem-solving abilities and the capacity to make quick, effective decisions 

COMPENSATION & BENEFITS:

Hourly Wage Range: $18 - $21 based on experience and achievement 

Bonus: Semi-annual bonus contingent on company growth and performance

Benefits: 

• Paid time off 
• Health insurance paid by the employer 
• Vision and Dental Insurance 
• 401K program (retirement benefits) 
• Retirement benefits or accounts 

Schedule: 8:00am-4:30pm M-F