Property Maintenance - Gulph Creek Hotels

ESSENTIAL DUTIES AND RESPONSIBILITIES

            Guest Service

·       Maintains guest service as the driving philosophy of the operation

·       Personally, demonstrates a commitment to guest service in responding promptly to guests’ needs

·       Committed to making every guest is satisfied

·       Meets or exceeds guest satisfaction measures

·       Ensures hotel standards and services contribute to the delivery of consistent guest service

·       Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards

            Chief Engineer Duties

• Ensure that room maintenance requests are handled in a prompt and courteous manner.
• Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and repair projects.
• Ensure engineering staff adheres to Loss Prevention guidelines.
• Supervise and appoint a variety of contractors and existing staff on several projects.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Gulph Creek Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Always comply  with Gulph Creek standards and regulations to encourage safe and efficient hotel operations.
• Supervise and train all Engineering staff, oversee projects.
• Coordinate all Engineering staff scheduling.
• Create and adhere to the annual budget for department.
• Develop and implement plans to keep property, equipment, and grounds in an acceptable state of repair.
• Create and implement preventive maintenance program for all hotel equipment.
• Coordinate periodic inspection of all safety systems.
• Accountable for the training of all Engineering staff
• Oversee projects filling all line positions in a timely manner
• Accurate and timely completion of paperwork
• Understanding and enforcement of company policies
• Familiarity with and knowledge of employment laws are helpful.
• Attend all meetings required and participate in M.O.D program.
• Other duties as required