Property Manager: On Site - Champlain Housing Trust

Hiring Range: $26 to $28 hourly, paid on a bi-weekly basis.

The Property Manager is responsible for the operation of an assigned portfolio of multi-family properties located throughout CHT’s service area including timely and effective marketing of rental units, tenant relations, rent collections, lease enforcement, evictions, maintaining 100% unit utilization rates, and assisting with compliance and recertification process in a collaborative and timely manner. All activities must be completed in accordance with Fair Housing laws and all applicable state, federal, and local programs including but not limited to LIHTC, RD, Section 8 NC/SR 811 and HOME.

The Property Manager is an effective team member with a positive attitude, participating in the success of the Property & Asset Management Department. This individual also carries out various activities in coordination with other CHT staff within property management and other departments.

Essential Job Responsibilities:

• Responds in a timely and professional manner to telephone, email and in-person inquiries from tenants and potential applicants, addressing and resolving issues, clearly communicating eligibility criteria and process, and answering general questions as needed.
• Performs all activities associated with the efficient operation of each building in assigned portfolio, and assisting others as needed. Management activities include but are not limited to maintaining vacancy information, performing internal and external inspections regularly, creating and implementing property budgets, and monitoring vendor performance.
• Responsible for addressing tenant relations issues in a timely, professional manner, making referrals to social service agencies and other CHT programs as needed, rent collection, evictions, coordinating and facilitating move-ins and move outs, assisting in the enforcement of lease terms, and maintaining complete and accurate tenant files. Coordination with attorneys or other agencies as needed to facilitate any of these responsibilities.
• Assist Compliance Department as needed to ensure compliance with all income and occupancy restrictions, Landlord Certifications annually for renter tax rebates and HOME certifications.
• Coordinate, assist, and provide support to team members and other departments as needed.
• Other duties as required.

Job Qualifications

• A minimum of 10 years work experience in customer service, social work, business or related field with a strong preference of at least 1 year of residential property management experience. May consider a combination of relevant education and experience.

• Knowledge of, and experience in, LIHTC, RD, and HOME programs as well as residential and/or commercial property management strongly preferred.
• Knowledge of Section 8 NC/SR 811 and Federal, and State tenant laws and regulations.
• Ability to communicate effectively.
• Ability to exercise sound judgment.
• Contribute positively to professional and respectful office environment.
• Must be committed to CHT's membership based model of community controlled and permanently affordable housing.
• Current Tax Credit, HUD and RD Occupancy & Compliance Requirements Certifications or ability to obtain same within six months of employment.
• Valid driver’s license and reliable transportation required.
• Criminal Background Check required.

Role Competencies

• Excellent customer service, communication, interpersonal, problem solving and analytical, and active listening skills.
• Strong conflict resolution, computer and technology skills, organization and planning skills, active listening skills.
• Ability to maintain professionalism under pressure, representing CHT in a positive manner at all times.
• Strong ability to handle highly sensitive, confidential information with discretion and tact.
• Acting with Empathy and Compassion: Seeks to understand and validate others’ perspectives and emotions.
• Attention to Detail: Recognizes obvious information
• Client Focus: Maintains client contact
• Decision Making: Makes decisions in vague situations
• Diversity and Inclusion: Introductory: Demonstrates introductory understanding and ability and, with guidance, applies the competency in a few, simple situations. Can direct people to the appropriate source for further information.
• Embracing Diversity: Values individual differences and invites participation while working with others.
• Emotional Intelligence: Understands emotions in a range of situations.
• Exemplifying Integrity: Acts in fair and ethical manner towards others
• Fostering Communication: Fosters two-way communication
• Initiative: Addresses current issues
• Managing Conflicts: Addresses critical existing or potential conflict
• Planning and Organizing: Plans and organizes own activities

Physical and Mental abilities: The Property Manager must have the physical and mental abilities to perform the essential job duties listed above. Reasonable accommodation however may be extended to help perform those duties. The job entails long periods of sitting at a desk. There may be prolonged periods of computer work. While performing the essential duties of this job the Property Manager may have to use hands and fingers, walk, stand, reach, or lift up to 25 pounds.

Work Atmosphere:

Champlain Housing Trust is a non-profit, member-based organization. This individual must be committed to CHT’s membership based model of community controlled and permanently affordable housing and must also be committed to delivering exceptional customer service and executing CHT’s mission by focusing on our customers - listening attentively, identifying needs, and making his/her best effort to resolve issues/concerns. The work entails significant self motivation. Travel to rental sites and occasional travel to meetings and seminars may be required.

Equal Opportunity Employer - CHT is committed to a diverse workplace and highly encourages women, persons with disabilities, Section 3 low income residents, and people from diverse racial, ethnic and cultural backgrounds to apply.