Property Manager, Residential at The RMR Group

Responsible for assisting the Regional Manager in maintaining the physical asset and maximizing the financial returns from that asset in accordance with the owner’s objectives.  Directs and coordinates activities involving office staff engaged in showing prospective residents apartments and explaining occupancy terms, renting or leasing apartments, collecting security deposits as required, and completing leasing forms outlining conditions and terms of occupancy while performing the duties below.

• Assists Regional Manager and supervisors with special projects and administrative tasks.
• Ensures staff compliance with company policies and procedures.
• Initiates preparation of weekly and monthly reports, regular market surveys, and advertising and marketing programs.
• Reviews and approves all rental applications and lease forms for accuracy and compliance with resident policy.
• Makes recommendations to improve marketing and leasing programs.
• Must confirm all market ready apartments are updated in property computer program.
• Possess full knowledge of the surrounding real estate market and the position the community plays in the market.
• Responsible for all property cash management functions consisting of accounts receivable, accounts payable, and cash receipts(including rent collections and daily deposits).
• Responsible for maintaining an accurate inventory of tangible assets and assists in preparation of annual budget.
• Analyzes budget variances and submits written findings to Regional Manager along with monthly owner reports.
• Analyzes weekly activity and submits Monday report to Regional Property Manager by 10am Monday morning.
• Insures all property reports are completed and submitted in a timely manner.
• Implements rent collection programs in legal compliance.
• Maintains good relations with residents through quality customer service and consistent application of company policies and regulations.
• Keeps documentation of all resident correspondence in resident files and communicates and documents any property or resident related problem and suggested resolution to the Regional Manager.
• Handles property emergencies.
• Supervises property associates, to include work schedules.
• Supervises work performed by contractors, possibly second level approval required.

• Bachelor’s degree preferred. 
• Experience in residential real estate.
• Three to five years related experience as an on-site Assistant Manager.
• ARM, CAM, or RAM certification preferred.
• Real Estate license may be required in some states.
• Experience in preparing budgets and staff management.
• Excellent people skills.
• Excellent client service orientation.
• Exceptional organizational skills.
• Ability to work in a fast-paced, collaborative and results driven environment.
• Must be a strong team player with good communication skills and ability to solve problems, manage time, and set priorities.
• Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations.
• Bi-lingual abilities (written and verbal) may be required based on specific needs of property.
• Strong profieciency with computer software including MS Word, MS Excel, MS Outlook, YARDI®, or other property management software.
• Basic understanding of Landlord/Tenant laws and application, familiarity with NAA Lease and Addendums, Fair Housing/ADA regulations and application, OSHA & EPA requirements for property management industry.
• 4 year degree from College or University preferred.
• Three to five years related experience as an on-site Assistant Manager.
• ARM, CAM, or RAM certification preferred.
• Must have a valid driver’s license.
• Ability to walk, stand; utilize stairs, bend on a daily basis, conduct property tours in various weather conditions, carrying of moderate items such as papers, boxes, event items, collateral, books, small parts, drive an automobile. Job may be sedentary at times.

The RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. RMR’s vertical integration is strengthened by over 1,100 real estate professionals in more than 30 offices nationwide who manage over $41 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of real estate strategies across its clients. RMR has been recognized by The Boston Globe as a “Top Place to Work”, by the Environmental Protection Agency (EPA) as an “ENERGY STAR Partner of the Year” and ranked by the Building Owners and Managers Association (BOMA) as having one of the highest number of BOMA 360 designated properties in its portfolio. RMR is headquartered in Newton, MA and was founded in 1986.

RMR’s mission is to create long term value for our clients by managing their investments and assets “like we own it” – an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values:

• Integrity at Our Core.
• Perform Passionately and Effectively.
• Inspired Thinking.
• Like We Own It.
• Power of We.
• Mutual Respect.

Visit our website to learn more about what makes The RMR Group a rewarding place to build a career.

Follow RMR on LinkedIn, on Instagram @thermrgroup and on Twitter @The_RMR_Group.

The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here.