Property Operations Manager - Link Apartments® QPN - Community Holdings Management LLC

The Regional Property Manager is solely accountable for all property operations within one of the Community Holdings regional portfolios. This Regional Manager will be overseeing operating plans, staffing and lease up of several new affordable housing developments. This portfolio is anticipated to grow to over 600 units in the coming years. The portfolio will have diverse affordable and supportive housing regulatory commitments including Low Income Housing Tax Credits (LIHTC), HOME, AHP, Project-Based Section 8, California's No Place Like Home and others, serving a diverse population including individuals with special needs, those experiencing homelessness and low-income families. Many of the properties within the portfolio have a service enrichment component to enhance the quality of life for all who wish to access the services and close collaboration and reporting is needed amongst service partners. The primary duty of the Regional Manager is to ensure the properties within the portfolio are staffed appropriately, leased efficiently and that properties are managed to the highest level of professionalism and quality across all property indicators. The Regional Property Manager must ensure the properties adhere to all operational plans and compliance requirements governing them. This includes but is not limited to property operations including collections, occupancy, annual budgeting, staff oversight, and report submissions to the oversight agencies. The Regional Property Management Supervisor is responsible for coordinating amongst site managers and executive management as needed in preparation for annual inspections or capital improvements being made. The Regional Property Manager will be responsible to develop and maintain relationships in the community and amongst stakeholders to ensure Community Holdings is viewed as a good neighbor and excellent owner and manager.

Key Duties and Responsibilities

• Develop systems to motivate and establish performance goals for the managers and their direct reports to reduce vacancies.
• Document meetings/communications with community-based agencies and stakeholders to assist in creating resources and support for the residents residing in your property.
• Document meetings with the managers to track positive activities, disciplinary issues, and ensure they are submitted to HR.
• Provide weekly reports documenting site activities, systems in place to ensure site compliance is being maintained.
• Implement monthly/quarterly meetings with the Director of Operations, Director of Compliance, and Director of Asset Management to keep abreast of policy changes, ownership concerns, or requests, and communicate important information to and from the property level.
• Provide oversight in annual budget development and ongoing review of income/expenses as it relates to tenant accounting.
• Maintain ongoing communication with the Asset Manager and Site Manager to implement budget adjustments as needed to ensure properties are staying within the established budget guidelines throughout the year.
• Attend resident/community meetings, ownership, and partnership meetings as directed.
• Maintain a professional appearance and work ethic, display a positive attitude and foster an environment of team that values everyone and does not single out anyone.
• Keep Director of Operations and Director of Compliance abreast of all significant operational issues impacting the ownership's interest or liability; any actions that may impede the compliance governing the projects.
• Perform any additional duties as assigned.

Accredited Resident Manager or Resident Housing Manager designations preferred a mandatory minimum of 5 years of experience in the supervision of affordable housing site operations. Must have experience in working with Housing Finance Agencies and understand the purpose of MSA and regulatory agreements. Must be certified in Tax Credits, Certified Occupancy Specialist, Fair Housing, and preferred Blended Occupancy Specialist.

Strong verbal, writing skills, conflict resolutions, and problem-solving. Be attentive to detail, have good writing skills, and ability to effectively communicate and resolve conflict.

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