Property Services Learning & Development Specialist - Citizens

Description


The Property Project Manager role within Real Estate operations has responsibility for aiding in the daily needs of Real Estate Operations and works directly with department managers within Real Estate Operations. This role will be responsible for updating and maintaining certain systems that are used by the team. In this role you will work closely with stakeholders to identify goals, develop best practices for data collection.



Primary responsibilities include





+ Gathering and analyzing data



+ Identify automation opportunities



+ Creating Learning Roadmaps/Badge Type Programs and development needs assessment for each job role within Real Estate Operations.



+ Developing training and development programs and objectives for the Real Estate Operations team.



+ Obtaining and /or develops effective training materials utilizing a variety of media.



+ Training and coaching managers, supervisors and others involved in employee development efforts.



+ Planning, organizing and facilitating with ordering supplies for employee development and training events.



+ Developing and maintaining organizational communications to ensure employees have knowledge of training and development events and resources.



+ Conducting follow-up studies of all completed training to evaluate and measure results.



+ Creating and updating a master contact list for all REO



+ Updating weekly/monthly/quarterly reports from REO Leaders



+ Updating the REO Org Chart



+ Participating in the implementation of all training platforms used in REO Learning and Development



+ Updating distribution Lists (DLs)



+ Collaborating with cross-functional teams to develop and implement data-driven solutions





Qualifications, Education, Certifications and/or Other Professional Credentials





+ 3-5 years related work experience, preferred



+ Ability to work effectively in a fast-paced environment and to maintain confidentiality



+ Excellent Computer proficiency in Microsoft Excel, Word and PowerPoint and Visio



+ Excellent written and verbal communication skills



+ Previous experience in commercial real estate a plus



+ High School Diploma or Equivalent



+ Bachelor's Degree in related field preferred



+ Valid Driver's License



+ Ability to travel as necessary





Hours & Work Schedule





+ Hours per Week: 40



+ Work Schedule: Monday - Friday



+ This role will be hybrid of 3 days in-office and 2 days from home








Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.



Equal Employment Opportunity


At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.


Equal Employment and Opportunity Employer


Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.


Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth







Background Check



Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.