Protective Services Specialist 1/2 (PCN 063021M) - State of Alaska
Alaska, AK
About the Job
This position is open to Alaska Residents only.
Please check our residency definition to determine if you qualify.
Please check our residency definition to determine if you qualify.
The Department of Family and Community Services,
Office of Children's Services (OCS) is
recruiting for full-time Protective Service Specialist 1/2
in Anchorage, Alaska.
This position will be filled at either the 1 or 2 level depending on the applicant's qualifications and job experience.
It is recommended that you apply for all levels if you are qualified.
Protective Services Specialist 1: $27.67/hourly
Protective Services Specialist 2: $31.83/hourly
What You Will Be Doing
This position processes calls received on the Office of Children's Services reporting hotline. The selected candidate will have strong customer services skills, problem-solving skills, and be able to gather pertinent information in a fast-paced environment. They will be responsible for screening Protective Services Reports (PSRs) and determining if further investigation and assessment is needed to address allegations of child safety and maltreatment.Our Organization, Mission, and Culture
The Office of Children's Services strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully.
The Mission of the Office of Children's Services is: Ensuring the safety, permanency and well-being of children by strengthening families, engaging communities, and partnering with Tribes.
Everything we do is underpinned by our Core Values.
The Mission of the Office of Children's Services is: Ensuring the safety, permanency and well-being of children by strengthening families, engaging communities, and partnering with Tribes.
Everything we do is underpinned by our Core Values.
Benefits of Joining Our Team
Joining our team will provide you with the satisfaction of working with a dynamic, diverse, and high-performing team while simultaneously having a positive impact on the safety of employees as well as the families of Alaska. This position is part of a specialized unit that works closely together to support making the best decisions for families.
Your first twelve months in the agency are probationary and considered a training period, with formal virtual training and on-the-job training with your supervisor and with other colleagues.
Full-time benefits of this position include but are not limited to: Insurance Benefits; Retirement Benefits; Paid Leave; and eleven paid holidays per year. Please see the benefits tab on this posting for more information.
Working Environment You Can Expect
Intake staff work a hybrid schedule consisting of three days in office and two day telecommuting. Staff may be expected to share office space and provide their own equipment (monitors, docking station, etc.) for their home office.
For information on the Anchorage community (including schools, hospitals, housing), please review the Alaska Community Profiles.
We are seeking a candidate with the following desired competencies:
- Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
- Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
- Advocacy: Develops and presents the client’s, patient’s, and/or customer’s interests in all matters.
- Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
- Stress Tolerance: Deals calmly and effectively with high stress situations (for example, tight deadlines, hostile individuals, emergency situations, dangerous situations).
Special Note
A cover letter is NOT required for this position.Your complete application, including supplemental questions, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.
To view the general description and example of duties for a Protective Services Specialist 1/2, please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs
- All positions require a valid driver's license and successful completion of a background investigation, including fingerprinting and a criminal records check.
- Additionally, while the Division does have vehicles assigned to it, they may not always be available for staff use. Mileage reimbursement is available when a personal vehicle is used for work-related matters. Current automotive insurance must be in place prior to use of a personal vehicle while conducting business on behalf of the State.
- Relocation reimbursement costs may be provided by the State of Alaska.
- For positions in this job class, a child protective history check will be performed per AS 12.62.160 and/or 13 AAC 68.315 including a background and fingerprint check.
- The successful candidate may be required to attend multiple training courses normally located in Anchorage.
A cover letter is NOT required for this position.Your complete application, including supplemental questions, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.
To view the general description and example of duties for a Protective Services Specialist 1/2, please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs
Source : State of Alaska
