Provider Quality Assurance Specialist - Public Consulting Group

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, technology, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG employs approximately 2,000 professionals worldwide—all committed to delivering solutions that change lives for the better. The firm has extensive experience in all 50 states, Canada, and a growing practice in Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.   

Staffing Solutions Organization LLC (SSO), an affiliate company of Public Consulting Group, is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve

Provider Quality Assurance Specialist in Augusta, Maine 

The Department of Health and Human Services (DHHS) provides supportive, preventative, and protective public health and intervention services that safeguard the public health and assist our customers in meeting their needs. The Office of Aging and Disability Services (OADS) within DHHS is responsible for ensuring the safety, support and well-being of adults throughout Maine

• Provider Quality Assurance Specialist will support the Department’s and Office’s goals and objectives by collaborating with Disability Services (DS) teams, collecting, reviewing, and assessing data from multiple sources including OADS data systems and Home and Community Based (HCBS) providers
• Provider Quality Assurance Specialist will also develop training supporting documents and participate in training presentations and initiatives as assigned to support the Department’s and Office’s goals and objectives
• Collaborate with Disability Services (DS) teams to collect information regarding provider capacity as a waiver service provider, including identifying areas needing improvements, from reported concerns for quality standards

• From this data and collaboration efforts, develop and provide training to adults to improve quality standards in coordination with the training manager and DS teams
• This training/support will focus on improving person-centered thinking and planning among the agencies
• Collect, review, and assess data from OADS data systems, feedback from HCBS providers, and other sources as needed, to determine compliance with waiver and training program requirements
• Facilitate large group meetings in person or online
• Develop training supporting documents such as FAQ’s, flyers, technical guides applying plain language where required for outreach
• Use PowerPoint or equivalents and preferred to have experience with Adobe Captivate and/or Articulate 360 software for presentations
• Use MS Excel and other electronic tools to accurately record data
• Participate in initiatives as assigned to support the Department’s and Office’s goals and objectives
• Provide excellent customer service in conducting all work
• Participate in meetings as assigned

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Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides the following reasonable compensation for this role: $30 per hour. In addition, SSO provides a range of benefits for this role.

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work