Provider Relations Coordinator - Impresiv Health

Title: Provider Relations Coordinator

Schedule: Hybrid, onsite 2 days a week in San Luis Obispo, CA

Description:
The Provider Relations Coordinator is responsible for coordinating daily activities with health plan including, but not limited to: primary agent on the Provider Relations call queue, managing multiple general email boxes, enrolling and maintaining the Provider Portal user accounts, supporting in updating the Provider Manual as needed, supporting the maintenance of the provider section of the health plan website, including development and/or updating of documents used for trainings and more. This position will coordinate mailings, e-blasts, and announcements, support the Provider Relations team with incoming inquiries received via email or by phone and will ensure efficient coordination amongst the teams in the Provider Relations department and cross departmentally.

What You Will Do:

• Primary agent on the Provider Relations call queue to support inquiries from provider partners for immediate assistance.
• Coordinate the updating of the Provider section of the health plan website.
• Coordinate Portal user enrollment for both contracted and non-contracted providers and maintain/update accounts as requested. This includes understanding of contract effective dates to ensure portal creation is timely.
• Troubleshoot provider portal accounts and submit IT tickets if necessary.
• Coordinate and review Provider Announcements and other mailings (letters, emails, faxes) to ensure professionalism, tone, and consistency of messaging.
• Coordinate the publication of Provider Bulletins, training documents and brochures.
• Participate in special projects and assignments as required.
• Responsible for fielding of incoming calls on the Provider Relations phone line, checking and distributing voicemails and assuring prompt delivery to the proper party.
• Responds and coordinates response to multiple email boxes including Provider Services, Webmaster and Provider Onboarding.
• Documents interactions with providers in a timely fashion through case tracking.
• Represents the Provider Relations Department with professionalism.
• Assists in assigning secure Provider Portal accounts and troubleshooting website issues.
• Educates and trains providers on the provider portal and answer website questions.
• Maintains department policies & procedures pertinent to position. Completes other projects as required.
• Coordinates general customer service to contracted and non-contracted providers.
• Other duties as assigned.

You Will Be Successful If:

• Must possess high energy, a positive attitude and customer service focus.
• Must be detail orientated and able to prioritize assigned projects based on importance and deadlines.
• Must be exceedingly well organized and disciplined and be an exceptional multi-tasker.
• Excellent effective oral and written communication skills required.
• Must have the ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, while remaining flexible, proactive and resourceful.
• Strong problem-solving skills required.
• Knowledge and proficiency in the operation of personal computers is required, including advanced skills in MS Office.
• Experience with using a provider Portal preferred.
• Requires general knowledge of standard office equipment.
• Must have experience in business or technical writing with a strong skill in correct grammar.
• Physical requirements needed to perform the essential functions of this job, with or without accommodation:
  • Mobility Requirements: ability to operate a keyboard and sit for long periods; reach, bend, crawl, stoop, lift up to ten (10) lbs.
  • Visual Requirements: ability to read close-up and do close-up work.
  • Dexterity Requirements: ability to perform repetitive motion (keyboard); writing (notetaking).
  • Hearing/Talking Requirements: ability to hear normal speech, hear and talk on the telephone.
  • Emotional/Psychological Requirements: ability to deal with public contact, in person and Normal office environment.
• Must be able to sit and work at a computer for long periods of time.
• Must be able to travel outside the office and attend meetings during and after regular work hours.
• Possess a current, valid driver's license with a clean driving record.
• Regular attendance is essential to perform this job.

What You Will Bring:

• Bachelor's Degree preferred, AA Degree or equivalent experience required.
• Three to five (3-5) years' experience working in healthcare, Managed Care preferred.
• Portal experiences desired.
• Three to five (3-5) years' experience in Customer Service.
• Three to five (3-5) years' experience working with technical documentation in an administrative role is desired.

About Impresiv Health:

Impresiv Health is a healthcare consulting partner specializing in clinical & operations management, enterprise project management, professional services, and software consulting services. We help our clients increase operational efficiency by delivering innovative solutions to solve their most complex business challenges.

Our approach is and has always been simple. First, think and act like the customers who need us, and most importantly, deliver what larger organizations cannot do provide tangible results that add immediate value, at a rate that cannot be beaten. Your success matters, and we know it.

That's Impresiv!