Provider Service Scheduling Coordinator - Pennant Services
Meridian, ID
About the Job
JOB SUMMARY
The Scheduling Coordinator is responsible for coordinating scheduling between providers and patients. This position also requires establishing and maintaining positive relationships with all related entities (internal staff, clinical field employees, contract staff, patients/families, referral sources, etc), responding to staff requests/concerns and maintaining information to assist in the coordination of patient services and staff availability.
DUTIES & RESPONSIBILITIES
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description.
JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.
The Scheduling Coordinator is responsible for coordinating scheduling between providers and patients. This position also requires establishing and maintaining positive relationships with all related entities (internal staff, clinical field employees, contract staff, patients/families, referral sources, etc), responding to staff requests/concerns and maintaining information to assist in the coordination of patient services and staff availability.
DUTIES & RESPONSIBILITIES
- Accurately completes all workflow associated with staff requests for scheduling changes, caseload reassignments, and all associated workflow as assigned and delegated by the Director of Nursing.
- Demonstrates our core values and commitment, professional growth and competency.
- Provides insight to identify needs for additional staff.
- Serves as the primary and secondary responder to all inbound phone calls.
- Responsible for maintaining information involving current staff and contract staff demographic information, skill sets, availability and productivity levels.
- Assists the Intake department by supplying staffing solutions to new patient referrals.
- Supports clinical leadership by maintaining the proper daily workflow of tasks.
- Communicates effectively, professionally, and thoroughly with staff regarding coordination of care expectations, educates and enforces deadlines, and establishes and maintains positive working relationships with current staff and contract staff.
- Maintains comprehensive working knowledge of contractual staff relationships.
- Serves as an administrative support resource for all operations, clinical and marketing staff.
- Ensures compliance with all state, federal & Medicare regulatory requirements.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description.
JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)
- Demonstrates strong written and oral communication skills in person, over the phone (verbal and text) and over email.
- Establishes productive organizational skills and habits.
- Provides excellent customer service skills.
- Strong team skills.
- Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
- Technical aptitude to know, learn and master the agency's software.
- Ability to multi-task in a fast-paced office environment.
- Promote and demonstrate company core values and mission.
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.
Source : Pennant Services
