Provider Services Specialist - Early Learning Coalition of Palm Beach County

The Early Learning Coalition of Palm Beach County is looking for a Provider Services Specialist to join our team!

WHO WE ARE:

The Early Learning Coalition of Palm Beach County, Inc. strives to ensure that children and their families have access to high-quality, affordable early learning programs and services in our community. We are a local 501(c)(3) nonprofit organization dedicated to building a community-wide committment to ensure that every child is ready to succeed in school and life through comprehensive, high-quality early learning environments.

SUMMARY:

The Provider Services Specialist is responsible to accurately perform program tasks and provide technical support to all Coalition clients accessing the provider portal. The Specialist will perform verification of information to maintain database(s) for Coalition services and is responsible for the entry, accuracy, efficiency, and retrieval of processed data.

HOURS:

This is a full-time position, and business hours at the Boynton location is Monday through Friday 8:30 am to 5:00 pm. Longer hours, evenings, and weekends may be necessary on occasion.

PAY RATE: up to $22.80 per hour commensurate with experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supports the implementation and maintenance of the provider portal and/or any data system utilized for Coalition client and program services for the School Readiness, Voluntary Prekindergarten,CSC Scholarship and Child Care Resource & Referral (CCR&R)programs.
• Responsible for the day-to-day management of Coalition provider contractsfor School Readiness, Voluntary Prekindergarten,and CSC Scholarshipprograms.
• Responsible for communicating with providers regarding expiring documents, updating provider files, tracking received documents, and ensuring compliance with provider agreements before Coalition execution.
• Develops expertise in knowledge of program and contract requirements. Research and is knowledgeable of regulations, guidelines and standards for State, Federal and locally funded programs.
• Inputs and assures quality and integrity of data entered in the Statewide Data System, provider portal or any data system utilized for Coalition client and program services.
• Utilize the Exchange Hub platform to process and review applications.
• Handle incoming and outgoing phone calls, emails, and chat messages to assist providers and address inquiries.
• Review and verify submitted application data, ensuring all information is complete and accurate.
• Assist providers with account set up and ongoing maintenance.
• Provide technical support to providers on submission of plans and requirements.
• Strong customer service skills, including empathy, active listening, problem solving, attention to detail, patience, and responsiveness.

EDUCATION AND/OR EXPERIENCE:

• Bachelor's degree (B.A.) from an accredited four-year college or university in Education, Human Services, Social Work, or related field.
• Two yearsrelated experience and/or training.
• Basic Excel skills including formatting cells, creating basic formulas, sorting and filtering data, and understanding basic functions like SUM, AVERAGE, in addition to Basic Word skills.
• Experience using and explaining navigation of online systems is a plus.
• Experience with any type of file audit/review is a plus.
• Bilingual and able to read, write and speak in English and Spanish or Creole proficiently, is a plus.
• Customer service experience in a previous role.

Link to full job description: https://elcpalmbeach.box.com/s/tlrkrok17lksnb39uube6js0a9kaojyt

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