PROVISIONING TECHNICIAN - PrideStaff

PROVISIONING TECHNICIAN

Our client is a leading provider of {service/products} specializing in technology.  They are dedicated to delivering high-quality solutions to their clients and are looking for a detail-oriented Provisioning Technician to join their team.

Job Title: Provisioning Technician
Location: Hillside Il
Job Type: Full-Time, DIRECT HIRE

Work Schedule: 
Monday and Friday- remote/work from home once trained
Tuesday-Thursday - in office 8:00AM-5:00PM

Pay Rate$19-$20/hr

Job Summary:

The Provisioning Technician is responsible for the setup, configuration, and activation of services and equipment for customers. This role involves coordinating with internal teams and external partners to ensure timely and accurate provisioning of services, maintaining customer satisfaction and adherence to service level agreements (SLAs).

Key Responsibilities:

• Configure and activate customer services, including voice, data, and internet services, according to customer requirements and company standards.
• Coordinate with internal teams (e.g., engineering, customer service, sales) and external vendors to ensure the smooth provisioning of services.
• Monitor service provisioning processes and update systems with accurate service and equipment information.
• Troubleshoot and resolve provisioning-related issues to minimize service disruptions and delays.
• Maintain detailed documentation of provisioning activities, including work orders, service requests, and equipment inventory.
• Ensure compliance with all regulatory and company standards during the provisioning process.
• Perform quality checks on provisioning activities to ensure accuracy and completeness.
• Participate in testing and validation of new service offerings and provisioning tools.
• Provide technical support and guidance to customers and internal teams regarding service setup and configuration.
• Assist with the development and improvement of provisioning processes and procedures to enhance efficiency and effectiveness.

Qualifications:

• High school diploma or equivalent; associate’s degree in Telecommunications, Information Technology, or a related field preferred.
• Interest in working with technology and interacting with clients.
• Familiarity with telecommunications services, networking equipment, and provisioning processes.
• Strong attention to detail.
• Excellent communication and interpersonal skills
• Proficiency in using provisioning tools, software, and databases (e.g., CRM, ticketing systems).
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong organizational skills and a commitment to maintaining accurate records and documentation.
• Knowledge of industry regulations and compliance standards is a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.

Compensation / Pay Rate (Up to): $19.00 - $20.00 Per Hour