PSA Compliance Manager - CHRIS 180

Position Description

The PSA Compliance Manager reports to the Director of Compliance along with the Program Director to know the ORR (Office of Refugee Resettlement) policies and procedures, provides regular monitoring, PSA (Prevention of Sexual Abuse) training, internal audit case files and the residential facility, and review various compliance and risk issues.

Role and Responsibilities

The primary duties include but are not limited to the following:

• Develop, implement, and oversee care provider efforts to comply with IFR and ORR policies and procedures.
• Serve as a point of contact with ORR’s PSA team.
• Developing written policies that follow the best practices and meet the intent of the standards.
• Assist with the development and annual review of program policies and procedures.
• Developing and implementing a training plan that fulfills the training standards.
• Monitoring screening procedures, reporting, and medical and mental health care treatment according to the standards.
• Supervising the facility’s data collection efforts.
• Providing appropriate access and material for auditors.
• In collaboration with Director of Compliance develop plan of correction for all external reviews.
• Monitor the provision of services provided for risk and corporate exposure.
• Review case files, significant incident reports, and other assessments to determine level of risk.
• Assist with safety planning for UCs and overall program structure.
• Create and develop and maintain tracking system on compliance and reportable performance data points.
• Provide ongoing monitoring of program services – completion of case notes on a timely basis, training for staff are completed as required, routine inspections of all residential and school locations.
• Serve as a Mindset Trainer for the Migrant Wellness Program
• Serve as UC ombudsman.
• Ensure complaints and grievances are reviewed and resolved within five (5) business days; unless an extension is requested and approved by the Director of Compliance

Other

The ideal candidate will possess the following:

• Technical expertise that allows well informed decisions usage of available tools and resources and training to execute job responsibilities.
• Accountable for work being completed accurately and in a timely manner as well as following up as needed.
• Ability to communicate using appropriate tone when corresponding verbally or written (as well as proper usage of grammar and spelling)
• Ability to adapt and adjust to be open to new ideas.
• Ability to manage workload by having a clear understanding of task/project and set realistic timelines and goals.
• Commitment to our decision and mission should be demonstrated in work.

Salary: $60,000.00

Schedule

The work schedule requires flexibility to meet the needs of the program and availability on an emergency or project basis. Primary hours are Monday – Friday between 8:00 am – 5:00 pm. Due to schedule or other operations necessities, the organization may transfer an employee to another location or shift, either on a temporary or permanent basis as this position is an employee of Chris180, not the program.

Qualifications/Competencies

• A bachelor’s degree required, Masters preferred.
• Bilingual preferred but not mandatory.
• A minimum of 1 year experience in behavioral healthcare or childcaring organization or monitoring entity, to include demonstrated leadership.
• Familiarity with operational, quality assurance, and human resource procedures and regulations is a must.
• Demonstrated effectiveness operating in complex organizational environments.
• Excellent written, oral, and presentation communication skills.
• Proven ability to work with all levels of management.
• Strong problem-solving skills.
• Demonstrated ability to partner effectively with others in handling complex issues.
• Strong influencing skills and business judgement.
• Strong data management and software skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, and reach with hands and arms. The employee is occasionally required to lift and/or move up to 20 pounds.