Pt Liab Rep, Marshall Medical Centers (South), Part Time, Days - Huntsville Hospital Health System

The following statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements, which may be inherent in the position.

Position Summary:  The Patient Billing Representative will assist patients in understanding and arranging payment of their bills from MMC.   They must have a strong working knowledge of MMC, billing, internal processes, and payment processing.  The Patient Billing Representative is expected to have exceptional customer service and critical thinking skills in order to provide an exceptional experience for our patients.   

Primary Responsibilities:

• Addresses patients inquires and concerns in a logical and helpful manner

• Obtains payment on outstanding balances or establishes arrangements for future payment

• Meets productivity standards provided by Patient Billing Coordinator

• Follows the policies, procedures, and guidelines established by the Patient Billing Coordinator, Patient Financial Services Director, and Marshall Medical Centers

• Works well with other departments and billing agencies to meet patient and organizational needs

This position requires, at minimum, a high school diploma or GED. Bachelor’s degree in healthcare administration, business administration, or a related field is preferred.  Prior experience in the healthcare environment and/or customer service is preferred.  A working knowledge of computers and systems to include Microsoft Word, Excel, and Outlook are necessary.  This position requires the ability to communicate in a pleasant, professional, concise, and caring manner. It also requires critical thinking and problem solving to ensure the best care possible for our patients.

Lake Guntersville, a mountain-lakes jewel, is located approximately 30 miles from metro Huntsville – and is home to Marshall Medical Centers.

Marshall Medical Centers, an affiliate of the Huntsville Hospital Health System, serves the residents of Marshall County and the surrounding area (population approximately 125,000). With two hospitals, eight outpatient locations and a highly-trained team of physicians practicing 28 specialties, Marshall Medical is a confident, convenient choice for local healthcare. Residents can remain close to home and receive excellent care – often provided by those who are neighbors and friends.

Marshall Medical Center South is a 150-bed hospital in Boaz, Alabama, and opened in 1956. Marshall Medical Center North, in Guntersville, opened in 1990 – and – is a 90-bed facility. In addition to the two hospitals, the Gary R. Gore Medical Complex is conveniently located mid-county and is home to several outpatient clinics and a 22,000 square foot comprehensive Cancer Care Center.

Named by the Joint Commission as a “Top Quality Performer” among America’s hospitals, Marshall Medical Centers’ patients can be assured they are being treated in an environment where a premium is placed on quality and best practices.