PT Membership & Guest Services Attendant - Centers

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.

Core Responsibilities:

• Greet all members and guests who enter the facility
• Ensure the proper identification is being used to access the facility
• Correctly input member’s and guest’s demographic information into our system
• Successfully perform administrative duties
• Sell and upsell membership and program packages as well as cycling promotional deals
• Multi-task and work in a fast-paced environment
• Ensure the most consistent and up-to-date information is supplied in all interactions
• Ensure the workstation is kept clean
• Handle money (cash, credit, checks) correctly and effectively
• Answer, return, and transfer calls in a professional manner
• Assist in the implementation of communications strategies
• Develop and innovate a comprehensive understanding of the Mylan Park’s programs and services
• Receive feedback in a team work environment and contribute to the creative process of projects through brainstorming sessions
• Represent the company in a professional manner consistent with Mylan Park goals and branding
• Assist with other duties as assigned in an effort toward the overall functions of Mylan Park
• Other duties as required

Minimum Requirements:

• Basic knowledge of computer skills
• Ability and willingness to enforce policies and handle conflict resolution
• Excellent customer service
• Availability to work mornings, evenings, and weekends when needed
• Must work one weekend day at least twice/month
• Schedules vary: (Monday-Friday) 5:30am-9:30am, 9am-1pm, 1pm-5pm, 5pm-9pm.  (Saturday) 7:45am-11:45am, 11am-3pm, 2pm-6pm (Sunday) 10:45am-5:45pm & 2pm-6pm.

*Times are subject to change due to events and or planned closures. We do have abbreviated hours in the summer to stay open longer.

Technical Competencies

• Ability to self-motivate with little or no supervision
• Strong attention to detail
• Excellent communication skills (oral and written)
• Ability to manage long and short-term projects

Professional Competencies

• Adaptability, analytical & critical thinking, customer service initiative & motivation, planning & project management, decision making & judgment, customer service, teamwork, diversity awareness, communication, and integrity

Human Relations:
Internal contacts include staff at all levels. External contacts include external customers and vendors. Contact involves troubleshooting, informing, exchanging information, negotiating, making recommendations, and giving information or instructions

Work Environment and Physical Demands:

Work Environment 

• Office environment/fitness center environment  
• Non-smoking environment  
• Moderate to loud noise 
• Evening/Weekend work responsibility as required
• Work within a non-smoking environment

Physical Demands 

• Sitting at desk or table for at least 60% of the work day
• Standing or walking for at least 40% of the work day 
• Repetitive wrist, hand, or finger movement (while operating computer equipment) 
• Bending, stooping 
• Eye-hand coordination (keyboard typing) 
• Hearing and talking 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.