PT - Visitor Services and Membership Associate - Tawani Enterprises

The Visitor Membership Services Associate will be responsible for operating the main visitor information and sales desk of the Museum & Library, located at the Museum & Library’s public entrance. They must present a professional, approachable, helpful, and competent demeanor. The Visitor and Membership Associate will provide customer service to patrons by answering questions, directing people to resources within the Museum & Library to aid them in their visit, promoting gift shop, programs, and membership as well as assist in other duties as assigned.

POSITION DESCRIPTION:

• 14-21 hours/week with a set schedule of Thursday through Saturday from 9:30 AM – 4:30 PM and availability to coverevents/other shifts as necessary
• Interest in history or museum studies preferred
• 1 – 3 years’ experience working in customer service, retail or sales in a nonfood setting
• Intermediate computer software skills – Microsoft Office products, internet research ability, and web.
• Personable, articulate, dependable, organized, and attentive to detail.
• Proficiency in cash handling
• Familiarity with POS preferred
• Excellent communication skills
• Availability on weekdays, weekends, some evenings, and some holidays

• Promote and assist with membership enrollment
• Assist with member data input and tracking in our member and donor database. Some basic clerical membership assistance as assigned.
• Maintain clean and proper appearance of all front-of-house environments
• Complete accurate payment process and reconcile cash drawer
• Gain and use museum and collections knowledge to better assist patrons
• Learn script to lead guided tours
• Perform opening and end of day duties
• Serves as reception for VIP visitors, vendors, and other planned visitors by pleasantly greeting guests and notifying the Executive Assistant or appropriate staff upon arrival.
• Assist during special events
• Answer general inquiries related including those related to membership, screen, and direct incoming phone calls.
• Acts as first line of troubleshooting support for membership website issues.
• Other duties as assigned

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