PTS Field Service Specialist at Arizona State University

Arizona State University
PTS Field Service Specialist
UBS FIDM
Off-Campus: Los Angeles
105348BR

Job Description
The Parking and Transportation Team at the ASU California Center, is seeking a customer service-oriented Field Service Specialist. This role involves coordinating service delivery to faculty, staff, students, and guests at a specialized parking facility with consistent traffic flow. The Field Specialist is responsible for ensuring that all garage equipment, including gate arms, ticket dispensers, intercoms, and fee computers, remain in excellent working condition. 

This position will require working outdoors throughout shifts, providing essential campus information, directions, parking alternatives, and other assistance to customers. Join our team and leverage strong interpersonal skills with a proactive approach to create a welcoming experience for all facility customers!

At ASU, we care about our employees. We offer a total rewards package that includes:

• AZ state school tuition reduction for employees and their dependents and spouse; all available on day one of employment.
• Competitive wages.
• Disability and leave program for income protection.
• Employee assistance for confidential and free behavioral health services.
• Generous accrual of paid sick and vacation time.
• Low cost dental, health, life and vision insurance benefits; all available on day one of employment.
• Paid adoption and fertility subsidies.
• Paid time for professional development and volunteering.
• Retirement programs with employer match; designed to promote long-term savings and provide income upon retirement.
• Wellness program for preventative health education and screenings.
• Wide variety of employee discounts through ASU partnerships

This position will work on location in Los Angeles at the ASU California Center Grand and Broadway buildings.

Salary Range
$20.00 - $23.32 per hour; DOE

Close Date
28-October-2024

Essential Duties

• Approach customers in a positive professional manner providing a high level of customer service. 
• Greet and acknowledge customers with a friendly warm greeting, introducing yourself, and presenting a professional image in appearance and in your communication. 
• Use of Parking Software programs to provide payment options. 
• Prepare activity logs and report service/maintenance issues to their supervisor for resolution. 
• Respond to intercom calls and communicate with a two-way radio and telephone. 
• Provide general campus information to guests, including; directions, parking alternatives and other information. 
• Provide minor cleaning and equipment maintenance such as; clearing ticket dispensers, adjusting gate arms, intercom and fee computer problems. 
• Provide light structure maintenance such as picking up trash throughout the facility and keeping the parking equipment clean. 
• Manage traffic flow during peak ingress and egress periods for the efficient entry and exit of traffic. 
• Monitor space availability and utilization; assist with events and reservation accommodations as necessary. 
• Be flexible during daily activities with the ability to change priorities which may include and/or subject to resolution conflict with customers. 
• Drive Arizona State University leased, owned or rented vehicles and carts to various ASU locations to perform work. 
• Conduct analysis and prepares reports. 
• Repair equipment. 
• Assist Motorists. 
• Complete manual and electronic forms. Write exit citations. 
• Participates in cross-training and skill development to expand knowledge and expertise across multiple areas of the University Business Services (UBS) team such as the ASU café, materials management, and retail operations. 
• Flexibility in work schedule, including the ability to work evenings and weekends as required by the team to provide comprehensive event support and accommodate varying event schedules and demands. 
• Perform other duties as assigned.

Minimum Qualifications
One-two years customer service experience in a frontline service environment. OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Customer Service Skills: Ability to provide a welcoming and positive experience to all customers, including handling inquiries, complaints, and special requests with professionalism.
• Effective Communication: Evidence of effective communication skills to clearly interact with customers, coworkers, and supervisors, both in-person and over the phone or radio.
• Problem-Solving Ability: Capable of addressing customer concerns or parking issues quickly and efficiently, with a focus on resolving conflicts while maintaining a calm demeanor.
• Attention to Detail: High level of accuracy in handling payment transactions, issuing tickets, and monitoring vehicle entry and exit, ensuring proper procedures are followed.
• Dependability and Punctuality: Strong work ethic with the ability to consistently show up on time and carry out tasks without supervision, ensuring smooth daily operations.
• Solid Computer Literacy: Familiarity with Microsoft Excel, Google sheets, parking management systems, payment processing, and other technology used in modern parking facilities.
• Flexibility and Adaptability: Proven ability to adjust to varying work schedules, including evenings, weekends, and event-based assignments, ensuring availability to meet the needs of the facility and its customers.

Working Environment

• Drive and safely operate an ASU vehicle or cart, getting in and out of the vehicle frequently. 
• Employee must possess a valid US Driver's license of the appropriate class and required endorsements throughout employment. 
• Work in an outdoor environment, standing and walking for extended periods of time in all weather conditions (heat, rain, wind) and frequently bending, reaching, lifting, pushing and pulling up to 35 pounds. 
• Required to use a two-way radio for communication. 
• Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts. 
• At times activities may be performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse. 
• Scheduled work area subject to change. 
• Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts. 
• Ability to clearly communicate to perform essential functions. 
• Activities may involve working in extreme weather conditions; hot in the summer and cold in the winter.

Department Statement
Parking and Transit Services (PTS) plays an integral role in support of the development of Arizona State University by managing the parking and commuter options on the four campuses. PTS operates numerous shuttle, bus, car-sharing, and carpool programs to provide sustainable transportation options to the campus community. These services assist ASU students, faculty, and staff in traveling to, around and between campuses. PTS employees work in a dynamic and rapidly expanding University department and enjoy the benefits, professional growth, and job satisfaction associated with working for this nationally recognized leader among public institutions and the model for the New American University.

ASU Statement
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit  https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at  https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf . You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply
Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

Applicant must be eligible to work in the United States; ASU University Business Services will not be a sponsor for this position. 

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

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