Public Health AmeriCorps Community HEART Work Member I-Full Time - CHRISTUS Health

Summary:

Working collaboratively as part of a team of Public Health AmeriCorps Community HEART Work (PHACHWs) Members, Community Health Workers, clinicians, and administrative professionals. The PHACHW I will provide screening, referral, and navigation services to connect individuals and their families to social and medical services to resolve their identified needs. The PHACHW I will provide culturally competent patient-centered care to develop a care plan, identifying individual barriers and goals, to improve areas of need. The PHACHW I act as an intermediary for individuals aiding communication between individuals and clinical and community service providers. The PHACHW I provide education and information about health, wellness, and social services. The PHACHW I collect and maintains data on referrals and outcomes while adhering to established protocols and protecting the confidentiality of patient information. The PHACHW I will perform tasks, which align to the identified priorities of the Community Health Needs Assessment and Community Health Improvement Plan.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Provides screening for social needs and links individuals to appropriate community resources through referral and navigation services.
• Assists individuals to develop an action plan to address identified needs while encouraging the individual to set goals, identify challenges, and monitor their progress.
• Educates and informs individuals about healthcare, social services, community resources, wellness, and disease prevention.
• Provides culturally appropriate support and information for patients and their families while establishing a trusting relationship through a series of structured visits and follow-up phone calls in a variety of settings, including the patient’s home and local community-based organizations.
• Obtains and maintains up-to-date information about resources in the community to properly assist individuals to address identified needs.
• Enhances care quality by aiding communication and building relationships between patients and healthcare providers and/or community resource providers.
• Consults with administrative supervisor and clinical team to coordinate activities and address identified healthcare needs of the patient.
• Assists with chronic disease self-management and medication adherence.
• Ensures education about primary care and appropriate emergency department use and assists individuals to identify primary care options and a medical home.
• Completes appropriate documentation and record keeping that follows organizational policies and procedures and state and federal regulations.
• Works closely with community-based partners to obtain feedback on the results of referral and navigation services.
• Must have Basic computer knowledge.
• Have good judgment, initiative, and flexibility.
• Must have the ability to develop positive relationships with others, remaining open-minded and nonjudgmental.
• Must have strong organizational and communication skills.
• Must commit to serving vulnerable populations.
• Must have knowledge or willingness to learn about health issues, the healthcare system, and community services.
• Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.

Requirements:

• High School Diploma or equivalent
• Bilingual (English/Spanish) preferred.
• 1 year of experience volunteering, working in the community, or working in a healthcare facility, public health department, or community-based organization preferred.
• Promotor(a) or Community Health Workers Certification or willingness to obtain within six months of start.

Work Schedule:

TBD

Work Type:

Full Time

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