Public Safety Dispatcher I - City of Edmond
Edmond, OK
About the Job
This job was posted by https://okjobmatch.com : For more information,
please see: https://okjobmatch.com/jobs/3186564
Learn more about the City of Edmond by visiting the[*City of
Edmond's website.*](https://www.edmondok.gov/){target="_blank"
rel="noopener"}
Starting Salary:$20.18(an experienced 9-1-1 Dispatcher may start at
a higher hourly rate)
*This is a Safety Sensitive Position.*
To increase your chances of being considered for the position, please
submit a resume, cover letter, or other document*(PDF format
preferred)*explaining your work history, experience, and
qualificationsOR you can fill out your Work History in this application.
About this Position
As aPublic Safety Dispatcher, you will make a difference every day.
You help people during moments of urgent need and impact how well the
police, fire, and after-hour emergency maintenance personnel perform
their jobs. You are an important part of the public safety team that
protects the lives & property of Edmond's residents.
Duties of a dispatcher involve receiving, prioritizing, and dispatching
both emergency and non-emergency telephone calls. During these calls,
dispatchers aid emergency callers, help them establish composure, obtain
essential information from the caller, and dispatch the appropriate
emergency personnel.
Responsibilities
- Receive and respond to both emergency and non-emergency telephone
calls, directing to the appropriate authority for disposition
- Dispatch emergency calls to fire and police responders, or Public
Works/Utilities emergency crews
- Monitor and transmit all radio communications
- Coordinate emergency requests
- Enter information into the Computer Aided Dispatch system and use
OLETS/NCIC to query and enter data
- Maintain various logs
- Call out and notify off-duty personnel, including calling for
support resources
Promotion Opportunities
- Promotion to Public Safety Dispatcher II after 2 years of employment
with acceptable job performance and completion of required
on-the-job training
- Promotion to Shift Supervisor (if available) after 2 years of
employment and participation in a competitive selection process
- Potential to be selected as department trainer (CTO) after 2 years
of employment and completion of Communications Training Officer
Certification Course
Qualifications
- High school diploma or GED equivalent
- 7 to 11 months of related experience and/or training
- *Or*equivalent combination of education and experience
- Valid Oklahoma Driver's License and a driving record acceptable to
the City's insurance carrier
Necessary Skills
- Availability and willingness to workanyshift schedule (new hires
are required to work all shifts during training, which can last up
to 8 months or longer):
- *Day shift:*6 am - 2 pm
- *Evening shift:*2 pm - 10 pm
- *Back shift (overnights):*10 pm - 6 am
- *Split shift:*10 am - 6 pmand/or6 pm - 2 am
Split shift is utilized when staffing levels allow us to
increase shift coverage during high call volume hours. These
shifts are implemented and/or suspended as needed and are not
guaranteed.
- Strong customer service, critical thinking, and multi-tasking skills
- Strong level of integrity and honesty
- Advanced computer and typing skills
- Ability to handle high levels of stress during in-progress
emergencies while maintaining focus and composure
- Ability to learn and retain information quickly while under stress
- Ability to take initiative and exercise independent judgement
- Ability to meet the required physical standards for this position
- Ability to pass extensive background process and pre-employment drug
and audio screenings
Benefits
- Generous benef ts package including health, vision, and dental
insurance
- Access to a dedicated[primary care medical
clinic](https://www.edmondok.gov/1163/Employee-Health-Clinic){target="_blank"
rel="noopener"}at no cost to employees and covered dependents
- Generous time off, paid holidays, longevity rewards, and retirement
benefits
- Paid parental leave
- Potential for bilingual pay
- A tangible impact to the[Central Communications
Department](https://www.edmondok.gov/474/Edmond-911){target="_blank"
rel="noopener"}and residents in the City of Edmond
- A dynamic and inclusive environment where your contributions are
valued
APPLICATIONS WILL BE ACCEPTED UNTIL POSITION IS FILLED.
<
please see: https://okjobmatch.com/jobs/3186564
Learn more about the City of Edmond by visiting the[*City of
Edmond's website.*](https://www.edmondok.gov/){target="_blank"
rel="noopener"}
Starting Salary:$20.18(an experienced 9-1-1 Dispatcher may start at
a higher hourly rate)
*This is a Safety Sensitive Position.*
To increase your chances of being considered for the position, please
submit a resume, cover letter, or other document*(PDF format
preferred)*explaining your work history, experience, and
qualificationsOR you can fill out your Work History in this application.
About this Position
As aPublic Safety Dispatcher, you will make a difference every day.
You help people during moments of urgent need and impact how well the
police, fire, and after-hour emergency maintenance personnel perform
their jobs. You are an important part of the public safety team that
protects the lives & property of Edmond's residents.
Duties of a dispatcher involve receiving, prioritizing, and dispatching
both emergency and non-emergency telephone calls. During these calls,
dispatchers aid emergency callers, help them establish composure, obtain
essential information from the caller, and dispatch the appropriate
emergency personnel.
Responsibilities
- Receive and respond to both emergency and non-emergency telephone
calls, directing to the appropriate authority for disposition
- Dispatch emergency calls to fire and police responders, or Public
Works/Utilities emergency crews
- Monitor and transmit all radio communications
- Coordinate emergency requests
- Enter information into the Computer Aided Dispatch system and use
OLETS/NCIC to query and enter data
- Maintain various logs
- Call out and notify off-duty personnel, including calling for
support resources
Promotion Opportunities
- Promotion to Public Safety Dispatcher II after 2 years of employment
with acceptable job performance and completion of required
on-the-job training
- Promotion to Shift Supervisor (if available) after 2 years of
employment and participation in a competitive selection process
- Potential to be selected as department trainer (CTO) after 2 years
of employment and completion of Communications Training Officer
Certification Course
Qualifications
- High school diploma or GED equivalent
- 7 to 11 months of related experience and/or training
- *Or*equivalent combination of education and experience
- Valid Oklahoma Driver's License and a driving record acceptable to
the City's insurance carrier
Necessary Skills
- Availability and willingness to workanyshift schedule (new hires
are required to work all shifts during training, which can last up
to 8 months or longer):
- *Day shift:*6 am - 2 pm
- *Evening shift:*2 pm - 10 pm
- *Back shift (overnights):*10 pm - 6 am
- *Split shift:*10 am - 6 pmand/or6 pm - 2 am
Split shift is utilized when staffing levels allow us to
increase shift coverage during high call volume hours. These
shifts are implemented and/or suspended as needed and are not
guaranteed.
- Strong customer service, critical thinking, and multi-tasking skills
- Strong level of integrity and honesty
- Advanced computer and typing skills
- Ability to handle high levels of stress during in-progress
emergencies while maintaining focus and composure
- Ability to learn and retain information quickly while under stress
- Ability to take initiative and exercise independent judgement
- Ability to meet the required physical standards for this position
- Ability to pass extensive background process and pre-employment drug
and audio screenings
Benefits
- Generous benef ts package including health, vision, and dental
insurance
- Access to a dedicated[primary care medical
clinic](https://www.edmondok.gov/1163/Employee-Health-Clinic){target="_blank"
rel="noopener"}at no cost to employees and covered dependents
- Generous time off, paid holidays, longevity rewards, and retirement
benefits
- Paid parental leave
- Potential for bilingual pay
- A tangible impact to the[Central Communications
Department](https://www.edmondok.gov/474/Edmond-911){target="_blank"
rel="noopener"}and residents in the City of Edmond
- A dynamic and inclusive environment where your contributions are
valued
APPLICATIONS WILL BE ACCEPTED UNTIL POSITION IS FILLED.
<
Source : City of Edmond