Public Safety Dispatcher - University of California, Irvine

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation’s top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It’s located in one of the world’s safest and most economically vibrant communities and is Orange County’s second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide.

To learn more about UC Irvine, visit www.uci.edu.

The Communications Center at UCI Police Department is staffed 24 hours a day, 7 days a week, and is responsible for coordinating public safety resources in order to ensure the safety, health, and well-being of the University and Medical Center faculty, staff and students. Under the general supervision of the Public Safety Dispatch Supervisor, the Public Safety Dispatcher (PSD) staffs the Communications Center, serving as the primary link between the Campus and Medical Center communities and officers in the field.

PSDs receive and relay calls for assistance via telephone, radio and computer terminals for police and hospital security and general assistance incidents. They monitor numerous radio talk groups within the University radio system, as well as neighboring law enforcement and fire agencies via interoperable County and State radio frequencies. UHF and VHF radio bands used by PSDs offer communication capabilities for greater distances and are used as an interoperability system between Local, State, Federal and Military agencies during local or large-scale incidents or disasters.

The Communications Center is the Public Safety Answering Point (PSAP) for all 9-1-1 calls originating from campus and medical center phones, and from cell phones on campus, depending on the caller?s location on campus. PSDs also answer all calls from emergency blue light call boxes and elevators on campus, and emergency blue light call boxes at the medical center.

PSDs receive and enter data into the California Law Enforcement Telecommunications System (CLETS), as well as local and national law enforcement data bases.

Total Compensation

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

The expected pay range for this recruitment is $33.97 - $38.48 (Hourly Rate)

Required:

• Effective oral and written communication. Must be able to communicate effectively with a variety of callers in a courteous and respectful manner. Must be knowledgeable in customer service techniques and principles.
• Accuracy and attention to detail.
• Prioritizing work in order to complete it in a timely manner when there are numerous interruptions and heavy workload during critical periods.
• Basic office equipment, including fax, copier and shredder.
• Proficiency in Windows-based computer software (Microsoft Word and Excel).
• Exercise good judgment in all situations.
• Learn complex practices and procedures involved in public safety communications work.
• Interpret and apply Federal, State, Local, and University laws, codes, ordinances, and regulations governing public safety work and communications.
• Analyze and resolve complex problems while working in a demanding, regimented environment.
• Maintain composure to ensure that complete and accurate information is transmitted to public safety personnel.
• Effectively use radio and telephone equipment to receive and transmit messages.
• Learn the geography of the campus and medical center, including the location of streets, important buildings and landmarks. Read and accurately interpret maps.
• Establish and maintain cooperative working relationships with supervisors, co-workers, and department staff.
• Identify and bring to the attention of the supervisor problems that require special handling.
• Process a high volume of calls in a complex, on-line, real-time multiple screen computerized environment with minimal errors.
• Must maintain good attendance.
• Typing speed of at least 35 WPM.
• High school diploma or equivalent.
• Must maintain a valid California driver license and will be enrolled into the Department of Motor Vehicles Employer Pull Notice (EPN) Program Notification system.
• A minimum of 1 year of experience Related work experience

Preferred:

• Experience in Computer-Aided Dispatch (CAD) is highly desired.
• Knowledge of the UCI campus and Medical Center locations.
• Knowledge of Orange County radio codes and phonetic alphabet is highly desired.
• Certificate of completion of the Peace Officers Standards and Training (P.O.S.T.) Basic Dispatch Academy.

Special Conditions:

• Complete and successfully pass law enforcement level background check.
• Must work rotating shift assignments, including weekdays, weekends, nights, and holidays. While in training, must be able and willing to work every shift with different training officers with little notice.

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Legal Right to work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20.

For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or eec@uci.edu.