Public Safety Operator - City of Zephyrhills
Zephyrhills, FL 33542
About the Job
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description just as though they were actually written out in this job description.
Public Safety Operator
Department: Police-Dispatch
Pay Grade: Z-154
FLSA Status: Non-Exempt
JOB SUMMARY:
The Public Safety Operator for the Police Department will assist the on-duty shift with the running of warrants, driver’s licenses, and vehicle registration information, as well as entering all missing persons and stolen property in the NCIC/FCIC computer. Operators will validate all requests from outside agencies on entries made in the NCIC/FCIC computer on a 24-hour basis. The safety operator will handle and write all minor reports that come into the Police Department either as a walk-in or over the phone. Minor reports will include but are not limited to lost/found property and information reports that require no on-scene or follow-up investigation. They will also act as the first contact for Public Works after normal business hours and make contact with the on-call person when required. Works under the direction of the Public Safety Supervisor.
ESSENTIAL JOB FUNCTIONS :
- Operate the base units and access information systems (D.A.V.I.D. and C.J.I.S.) for the police department network and work as an information channel for on-duty officers.
- Receives public work calls and contacts on-call personnel after hours.
- Handles minor reports that come into the Police Department during their shift.
- Acts as an information channel for on-duty patrol officers (runs tags, driver’s licenses, and warrant checks).
- Respond to citizens’ complaints and assist the public during stressful, emotional, and/or hostile situations.
- Operates National and Florida Criminal Information Center teletype systems; sends messages via FCIC/NCIC when advised to do so by the competent authority.
- Monitor in-house and city-wide video security systems.
- Directs all requests obtained to proper authority for appropriate action in a timely matter.
- Maintains effective working relationships with other employees and facilitates a professional appearance to the general public through their conduct and adherence to the uniform dress code.
- Greets and assists the public in a courteous, effective, and professional manner.
- Update and maintain the many necessary skills, knowledge, and certifications required for this position.
- Perform other duties as assigned by supervisor.
Special Requirements:
- Must maintain a valid phone number.
- Must pass a background screening and investigation.
- May be required to work overtime, or alternate hours, as necessary for the efficient operation of the department.
Mission critical position: Essential employees may be required to work during an undeclared or declared emergency. The Police Chief makes the determination on who will be required to work in times of emergency.
QUALIFICATIONS:
Education and Experience:
High school diploma or GED. Progressive work experience in operating a police switchboard, radio communication system, and police department computer-aided dispatch (CAD) system is preferred. Demonstrated keyboard proficiency required.
Licenses and Certifications:
- Florida Crime Information Center (FCIC) certification, National Crime Information Center (NCIC) Database for Annotation and Visualization and Integrated Discovery (DAVID) certifications are required within ninety (90) days of employment.
- Possess and maintain a valid State of Florida Class E driver’s license.
Knowledge, Skills, and Abilities:
- Thorough knowledge of modern office procedures, practices, and equipment.
- Knowledge of department standard operating procedures.
- Thorough knowledge of business English, grammar, punctuation, and spelling.
- Skilled in the use of modern computer operations (spreadsheets, databases, word processing, web browsing, etc.) and programs (MS Word, Outlook, Excel, PowerPoint, etc.
- Ability to compose correspondence, prepare reports, and perform routine office, management tasks without direct supervision.
- Ability to organize, prioritize, schedule, and manage daily work activities, tasks, and special assignments.
- Ability to understand and follow oral and written instructions; good written and verbal communication skills.
- Ability to maintain and submit accurate reports.
- Ability to enter and/or retrieve information from the computer system.
- Ability to efficiently organize, prioritize, schedule, and manage daily work activities, tasks, and special assignments.
- Ability to understand and follow oral and written instructions; good written and verbal communication skills.
- Ability to maintain sensitive and confidential public and departmental information, records, and contracts.
- Ability and willingness to establish and maintain effective working relationships with supervising personnel, co-workers, subordinates, other city employees, community leaders, civic organizations, other agencies, the media, and the general public.
- Possess the skill, knowledge, and ability to communicate verbally on the telephone and radio.
- Ability to learn the skills required to operate C.A.D, R.M.S., and the FCIC/NCIC computer.
- Knowledge of the physical and social characteristics of the City.
- Ability to report and communicate information clearly, concisely, and accurately, both verbally and in writing.
- Ability to deal courteously and fairly with the public and elicit information necessary for proper reporting and dispatching from citizens in distressed or confused conditions.
REQUIRED PHYSICAL, MENTAL AND INTERPERSONAL CAPABILITIES:
This position requires the following physical, mental, and interpersonal capabilities:
- Frequently sit, stand, or walk, sometimes for sustained periods.
- Requires frequent use of senses including sight, touch, hearing, and speaking.
- Frequent viewing of a computer terminal and/or extensive reading.
- Substantial and repetitive movements of the wrist, hands, and/or fingers.
- Regularly lift and carry objects weighing up to twenty (20) pounds; occasionally lift and carry objects up to fifty (50) pounds.
- Occasional bending/stooping, climbing, grasping, kneeling, pulling, pushing, or reaching.
- Must be able to interact with and work well with coworkers, contractors, citizens, elected officials, and administrators at all levels of government.
- Possess good moral character and be trustworthy.
- Maintain confidentiality.
- Requires work on-site and is not eligible for remote work.
The City will provide reasonable accommodations to otherwise qualified individuals with a disability where required by, and in accordance with, applicable law. Employees or job applicants who require a reasonable accommodation must request such accommodation by contacting the Human Resources Department.
WORK ENVIRONMENT:
The task involves constant inside work. Works in a safe and secure work environment that may periodically have unpredicted requirements or demands. Deals with crisis situations that require one to make major decisions involving people, resources, and property.
The City of Zephyrhills has the right to revise this job description at any time. This description does not represent in any way a contract of employment. Nothing in this job description should be construed to mean or imply that these are the only duties to be performed by the employee occupying this position. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by his or her supervisor.
E.O.E. The City of Zephyrhills does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, marital status, genetics, or military service in employment or the provision of services.
Source : City of Zephyrhills
