Public Service Representative - Illinois Secretary of State

Office of the Illinois Secretary of State
Alexi Giannoulias

Please Note:

To be considered for this vacancy you MUST establish eligibility by taking and passing a written, multiple-choice examination administered at an ILSOS, Department of Personnel Testing location.  Please reach out to the location where you would like to test to make an appointment.

• Appointments may be made for the following sessions:

Multiple-Choice Tested Titles:

• Tuesday         1:00 PM
• Wednesday   9:00 AM
• Thursday       1:00 PM

Multiple-Choice Tested Titles with Keyboarding Assessment:

• Wednesday   1:00 PM

• Walk-in candidates may be accepted at the discretion of the testing center, if space is available; scheduled applicants will receive priority when testing.  Unscheduled applicants (walk-ins) must have completed an online application prior to arrival or may complete an online application, in a Department of Personnel office, prior to the beginning of the testing session; allow at least 20 minutes.
• Questions related to job postings or applying and testing for positions can be answered by contacting the Department of Personnel or by e-mail at

• Additional information regarding job titles, minimum qualifications, hiring procedures or Community Testing opportunities is available at:

Overview:

Performs paraprofessional work to administer road examinations to applicants for all classes of driver's licenses, including Commercial Drivers Licenses; administers and grades written drivers examinations; performs cashier functions for driver's license and motor vehicle fees, balances cash or checks with validation tape totals and prepares deposit records; reviews and completes motor vehicle title and registration applications.

Duties and Responsibilities:

• Administers road examinations to applicants for all classes of driver's licenses, including Commercial Drivers Licenses; serves as information clerk to the public; explains improper actions to applicants during the examination; reviews and completes driver's license applications for processing; checks appropriateness and validity of applicant identification documents.
• Administers and grades written drivers examinations; explains incorrect test responses, codes applications according to results; administers vision tests and operates photographic equipment to prepare photo identification (ID) or driver's license for applicants.
• Performs cashier functions for driver license and motor vehicle fees; balances cash or checks with validation tape totals to assure that all fees are accurately accounted for; prepares deposit records or other routine financial documents necessary to process collected fees; may be required to take deposit to bank; prepares reports for supervisor on applications processed as required; performs facility opening and/or closing responsibilities as required.
• Reviews and completes motor vehicle title and registration applications, reviews fee checks and assures necessary attachments are present; accepts cash or checks for fees and prepares for final processing; performs manual or automated sticker sales as required.
• Performs other duties as required or assigned.

Requirements:

Requires knowledge, skill and mental development equivalent to completion of eight years elementary school and two years of general office experience preferably including one year in a driver or motor vehicle facility and operation of keyboard equipment.

Knowledge, Skills and Abilities:

• Requires working knowledge of business English, spelling and commercial arithmetic.
• Requires working knowledge of office methods, practices and procedures.
• Requires elementary knowledge of the Illinois Vehicle Code as it applies to office tasks pertaining to obtaining or retaining a valid Illinois driver's license and the processing of various motor vehicle forms.
• Requires elementary knowledge of basic bookkeeping procedures and techniques.
• Requires ability to maintain records of some complexity.
• Requires ability to deal tactfully with the general public and to maintain satisfactory working relationships with other employees.
• Requires ability to communicate both orally and in writing.
• Requires ability to operate in an independent manner within defined procedures.
• Requires possession of a valid Illinois driver's license.
• Requires ability to lift/carry 0-25 lbs. and travel to other facilities and/or mobile locations to perform assigned duties.

Application Process:

• Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed.
• Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.
• Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).  

Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.

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