QA Coordinator - Extended Family Incorporated

QA Coordinator

EXTENDED FAMILY, INC.

Do you enjoy making a significant difference in the lives of DSW’S & clients? We are seeking a dedicated QA Coordinator  with the ability to multi-task, prioritize and adhere to all state regulations and maintain compliance. 

BENEFITS:

Competitive Salary based on experience.

Work with a company that cares about their clients and staff.

Team oriented working environment.

Progressive company with expansion plans.

A substantial payment toward health insurance based on enrollment.

Hours: Monday, Tuesday, and Wednesday 8:00 – 4:30 pm. As needed on Thursday.

EDUCATION:

High school diploma required, some college preferred.

Any healthcare education a plus.

EXPERIENCE:

MUST HAVE WORKED A MINIMUM OF 1 YEAR IN OFFICE ADMINISTRATION. PREFERABLY IN THE HEALTHCARE INDUSTRY.

QUALIFICATIONS:

· Professional demeanor.

· Respect all clients, their families, DSWs, staff & management.

· Reliable, dependable & on time!

· Outgoing personality with a positive attitude.

· Excellent written and verbal communication skills. 

· Excellent time management and planning skills.

· Detailed oriented and able to multi-task.

· Ability to problem solve in a professional diplomatic manner.

· Adapt quickly to change. 

· Work well with multiple personalities.

· Skills that can assist clients with any issue, able to diffuse the situation by listening completely to their concerns before speaking.

· Must have reliable transportation, valid driver’s license and safe driving record

Agree to preserve the confidentiality of all clients, their families, staff management & company information

Experienced at using a laptop, emails, scanning, copier & fax

Must adapt quickly to new computer programs.

JOB FUNCTIONS/RESPONSIBILITIES:

·  QA Coordinator shall visit the facility/home of client on a quarterly basis, checking if service plans and policies are updated. Ensure all documents have correct signatures and dates.

·  Making monthly phone calls

· Must complete a minimum of 5 visits per day

· Must complete a monthly calendar of all scheduled visit at least a month in advance

· Must attend quarterly meetings with Support Coordinator 

· Able to read, understand the client’s Universal POC, in order to complete client’s attachments on an annual basis and as needed.

·Complete Universal POC on a annual basis, or as needed.

· All client & employee documents must be scanned into data base and filed immediately.

· Handle filing, generating reports, answer phones, ordering supplies.

· Immediately report any indication of a potentially significant issue developing, and client complaints to Manager.  

· Retain proper documentation regarding all client and staff communication.

· Must sign in and out on the Office Sign-In Sheet, anytime you leave the office. 

· You will be a part of our team, therefore, you may be asked to attend & assist in fun community functions, such as: Trade shows, fairs or other company events along with other office personnel. 

· Keep open lines of communication with office staff.

· Any additional job related duties as assigned by the Manager or Executive Director