QA Learning Management System Coordinator - Reuben Cooley, Inc.
Decatur, IL 62522
About the Job
Position Summary:
- Perform a variety of maintenance and review duties within the learning management system (LMS) to ensure the efficient and effective use of the system.
- Responsible for processing training requests, run training reports, and assist site management with the effective use of the LMS (ComplianceWire).
- The LMS Coordinator will work in a detail-oriented, compliant manner.
- Assist in entering training completions into the LMS, and acting as a system administrator and SME, providing hands-on trainings and support to system users.
- Hands-on experience with implementing the (ComplianceWire) system i.e. system configuration, set-up, testing, procedures establishment, curriculum built, quizzes, and co-ordinate with the suppliers for implementing the project.
- Provides day to day administrative support of Learning Management System (ComplianceWire).
- Set up and maintain training items, curriculums, and user groups based on feedback from area management.
- Partner with Human Resources to manually add new users to the LMS as required.
- Create, maintain, and distribute LMS reports.
- Provides management with metrics and updates to assist in managing compliance with all set training objectives and requirements.
- Provide initial and refresher learner training to LMS users.
- Provide advanced training to managers/supervisors on reporting functionality and curriculum maintenance process.
- Monitor online helpdesk queue and take appropriate actions to provide excellent Level 1 customer service support to LMS users via phone and screen-sharing applications.
- Assist with the development and maintenance of LMS system standards, policies, procedures, and operations manuals.
- Collaborate with instructional developers and SME trainers to ensure training content meets LMS and SCORM requirements.
- Tests new and revised content to ensure activity requirements are met and content launches appropriately.
- Assist with the creation of training materials such as PowerPoint presentations, student and instructor guides, preparation for training sessions, and other related activities particularly for aseptic manufacturing and data integrity management.
- Works directly with the LMS provider to troubleshoot issues and implement bi-annual updates as necessary.
- Collaborate with business units and stakeholders in the domain to identify and incorporate all learning, enrollment, and reporting requirements into the LMS using consistent standards.
- Participate in the testing of system upgrades and functionality changes.
- Delivery of new hire and refresher GMP concept training.
- Provide support during internal and external audits related to regulatory, pre-inspection approval, and corporate compliance.
- Identifies trends and opportunities for continuous improvement of the training system.
- Assist in other electronic data system administrative functions, as required.
- Bachelor's Degree from a four-year accredited college or university or four years equivalent industry experience
- Minimum three years of expert-level experience as the administrative lead of an electronic learning management system such as Compliance Wire.
- Strong background in GMP concepts.
- Experienced in the creation and delivery of GMP concept training.
- Experienced in the use of e-learning content applications.
- Must have a working knowledge of current Good Manufacturing Practices, United States Pharmacopeia, current Code of Federal Regulations (21 CFR parts 11, 210, 211, 820), and other FDA regulations and guidances.
- Meticulous attention to detail, the priority placed on ensuring complete and accurate documentation.
- Proven success working in a highly cross-functional environment.
- Highly self-reliant and capable of quickly solving problems and resolving conflicts at various levels.
- Ability to think critically and make decisions based on instructions and previous experience.
- Outstanding interpersonal and communication skills combined with a sincere passion for enabling others through training.
- Computer savvy and comfortable operating within a variety of different systems is a must, prior experience working within complex databases is a plus. Knowledge of e-learning principles.
- Exceptional organizational skills and detail oriented.
- Strong customer service skills to support internal and external customers.
- Strong interpersonal skills with the ability to interact and relate effectively, productively, and positively with other Associates.
- Employees are required to work a 40-hour week. In special circumstances, additional hours during the weekdays, evenings, and/or weekends will be required to complete tasks and meet deadlines.
- All applicants must be able to meet the attendance standards.
- Able to use personal computer and standard office equipment such as fax and copy machines, calculators, and printers.
- Aptitude to learn computer programs as needed (i.e. Microsoft Office Word, Excel) in addition to other business applications.
- Strong verbal and written communication skills.
- Resourceful and well organized.
- Ability to read and interpret standard documents such as: procedure manuals, employee handbook, and job-related publications.
- Ability to write routine reports and correspondence.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- The individual must be proficient in the Microsoft Office Software Suite (incl Word, Excel, and PowerPoint).
- Experience with UL Compliance Wire Highly recommended.
Source : Reuben Cooley, Inc.
