QA Specialist - Insurance Operations - Slide

Slide is a cutting-edge Tampa based Technology Enabled Insurance company who is disrupting the industry!

To revolutionize all facets of property insurance, we do things differently. Therefore, certain traits are required of Sliders in order to be successful in our fast-paced environment. Being able to contribute innovative solutions (Best Idea Wins!), being able to easily pivot and be comfortable with ambiguity, as well as the desire to grow in a Best Places to Work award winning culture are some of the things that make a Slider successful. Does this sound like you?!

What you will be doing:

• Conduct independent audits of claims processing, underwriting decisions, and customer service call quality in accordance with Slide's guidelines and practices.
• Prepare detailed audit reports outlining findings, recommendations, and action plans.
• Collaborate with to the training department to address improvement areas.
• Assist the Insurance Operations Organization to assess the need for, and create specific Quality Assurance training for staff, and vendor partners within the organization.
• Support the Insurance Operations Auditing Program in developing and implementing quality improvement strategies.
• Stay updated on changes in regulations and industry standards.
• Ensure the quality and integrity of audit processes and documentation.
• Complete audit department projects and serve as primary coordinator on these to Senior Leadership.
• Perform other duties, as assigned.

What you already have:

Education, Experience, and Licensing:

• Bachelor's degree or an equivalent combination of a High School diploma and pertinent work experience is required.
• 2+ years of Auditing experience required.
• 3+ years' experience Property & Casualty Insurance experience required.

Qualifications/Skills and Competencies:

• Thorough understanding of property insurance operations and procedures.
• Strong ability to analyze and interpret information.
• Sense of urgency to complete tasks and projects.
• Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions.
• Proven ability to be adaptable and flexible; adjusting to new requirements or unforeseen issues.
• Excellent organizational and time management skills with the ability to plan and prioritize effectively to ensure projects are completed on schedule.
• Excellent interpersonal skills, capable of professionally interacting with team members across departments.
• Ability to excel in a fast-paced environment.
• Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint, and Outlook.
• Desire to live Slide's Core Values.

What Slide offers to you:

The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology!

Benefits - We have extensive and cost-effective benefits that cover you and your family from every angle...Physical, Emotional, Financial, Social and Professional Health. A new 2024 Benefit is a Lifestyle Spending Account opened for each employee to spend on a Wellness Activity of their choice each month... funded by Slide!

2023 AND 2024 BEST PLACE TO WORK - Tampa Bay Business Journal

2024 TOP WORKPLACE - Tampa Bay Times and USA Today