Qcare Online Chat Specialist - BENQ AMERICA CORP

Join the BenQ Team!

Are you ready to be a part of a globally trusted brand where cutting-edge technology meets exceptional talent? BenQ is an award-winning display solutions provider for lifestyle and business, including gaming monitors, projectors, and interactive displays like BenQ Board for education. Our core values focus on “Bringing Enjoyment ‘N’ Quality to Life."

We are hiring a Qcare Online Chat Specialist to support presales marketing and service initiatives. This role introduces end users to the BenQ brand through product introductions. The Qcare Online Chat Specialist needs to understand our brand story, key product features, and our customers’ needs to provide the best solution and communication.

Duties and Responsibilities:

• Foster an atmosphere that inspires innovation and encompasses a “People First” attitude
• Respond to online chat cases on the BenQ website via the HubSpot platform
• Assimilate and convey the BenQ brand story, key messages in each segment, and key product features simultaneously while addressing the customers’ needs
• Creating market strategy with customer insight through data analysis of each segment
• Interact as needed with other functional areas, including eCommerce Team, Logistics, and Product Managers, to create processes to ensure customer issues are escalated and resolved
• Other Duties and responsibilities assigned by the management of the company

Required Experience, Knowledge, Skills, and Abilities:

• 3+ years of operations/contact center agent
• Experience in social media and email response
• Strong understanding of computer peripherals and hardware, comfortable learning new tools and technology
• Good knowledge of branding and marketing principles
• Proven ability to work with cross-functional teams, resulting in successful new efforts, programs, or services
• Must possess excellent organizational, planning, and communication skills
• Proficiency in working in a Windows-based environment
• Proficiency in web/cloud-based applications
• Knowledge of platforms: HubSpot and Salesforce

Education:

Bachelor’s degree is preferred

Position Type:

• Full-Time
• Office-Based

Compensation:

Based on experience, we offer a competitive base salary plus bonus